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As an EE MVNO, Virgin Mobile is in the enviable position of being able to take advantage of EE’s extensive 4G network, which currently covers over 99% of the UK population and around 91% of the UK's geography.
The company also aims to stand out, with low prices along with data allowances that roll over each month - so if you don't use all your data you get the remaining amount added on to your next month's allowance.
Plus, all customers can use WhatsApp, Facebook Messenger and Twitter without eating into their data allowances, Virgin Media customers can get unlimited data, and you get access to Virgin Mobile's network of over 3.5 million Wi-Fi hotspots across the UK.
So there’s a lot to like about Virgin Mobile, but it won’t be the best fit for everyone. Read on below for a full overview and review of the network.
|
Pros |
Cons |
|---|---|
|
Data rollover |
No WiFi Calling or VoLTE |
|
Free WhatsApp and Facebook Messenger use |
Only 3G on Pay As You Go |
|
Unlimited data for Virgin Media customers |
Only offers standard 4G speeds |
Our Verdict
Virgin Mobile has 99% 2G coverage, 98% 3G coverage and over 99% 4G coverage. In other words then you’ll be able to get a connection – and usually a fast 4G one – almost anywhere in the UK.
|
Network Type |
Coverage by population |
|---|---|
|
4G |
> 99% |
|
3G |
98% |
|
2G |
99% |
Use Virgin Mobile’s coverage checker above to find out more about Virgin Mobile 4G coverage in your area, including signal strengths and details on both indoor and outdoor coverage.
4G from Virgin Mobile is now available in thousands of towns, cities and villages. Locations with 4G coverage include but are not limited to the following cities:
Aberdeen, Armagh, Bangor, Bath, Belfast, Birmingham, Bradford, Brighton, Bristol, Cambridge, Canterbury, Cardiff, Carlisle, Chelmsford, Chester, Chichester, Coventry, Derby, Derry, Dundee, Durham, Edinburgh, Ely, Exeter, Glasgow, Gloucester, Hereford, Inverness, Kingston upon Hull, Lancaster, Leeds, Leicester, Lichfield, Lincoln, Lisburn, Liverpool, London, Manchester, Newcastle, Newport, Newry, Norwich, Nottingham, Oxford, Peterborough, Peterlee, Perth, Plymouth, Portsmouth, Preston, Ripon, Sheffield, Southampton, St Albans, St Asaph, St David’s, Salford, Salisbury, Stirling, Stoke, Sunderland, Swansea, Truro, Wakefield, Wells, City of Westminster, Winchester, Wolverhampton Worcester and York.
With 4G, Virgin Mobile customers can get speeds which are roughly five times faster than a standard 3G connection.
|
Network |
4G download speeds |
4G latency (ms) |
|---|---|---|
|
Virgin Mobile (EE) |
28.9Mbps |
39.77ms |
|
Three |
18.78Mbps |
48.15ms |
|
Vodafone |
21.92Mbps |
40.78ms |
|
O2 |
14.61Mbps |
42.38ms |
An OpenSignal report from October 2018 found EE to be faster than any of its rivals, with average 4G download speeds of 28.9Mbps and an average latency (the time the network takes to respond to a request) of 39.77ms.
That’s EE, not Virgin Mobile, but as the latter uses the former’s infrastructure, Virgin’s results may well be similar. That said, they probably won’t quite be a match for EE’s, since EE users can also tap into 4G+ and Double Speed services, while Virgin Mobile is limited to standard 4G speeds.
|
Network |
Download/upload speeds |
|---|---|
|
Virgin Mobile (EE) |
28.80/9.29Mbps |
|
Vodafone |
17.26/8.16Mbps |
|
Three |
14.58/7.35Mbps |
|
O2 |
14.11/7.13Mbps |
The results are similar in a Speedtest report from late 2017, in which EE was found to have average download speeds of 28.80Mbps and average upload speeds of 9.29Mbps. Both of these figures again were higher than rivals, and are likely to be similarly high for Virgin Mobile.
|
Frequency |
Frequency Band |
Network |
|---|---|---|
|
800MHz |
Band 20 |
4G |
|
1800MHz |
Band 3 |
2G & 4G |
|
2100MHz |
Band 1 |
3G & 4G |
|
2600MHz |
Band 7 |
4G |
As Virgin Mobile is an EE MVNO it uses the same 4G spectrum bands as EE. That means it has access to the 800MHz band, the 1800MHz band, the 2100MHz band and the 2600MHz band. Between the four of them Virgin Mobile is equipped to deliver reliable 4G signals both in urban and rural locations, over long distances and through walls, while still being able to deliver the capacity needed in busy areas.
Find out more in our 4G frequencies guide.
EE (and by extension Virgin Mobile) is seeing a lot of improvements in rural areas. For example, EE is planning to update more than 500 3G towers so they can transmit a 4G signal.
Virgin Mobile states that 4G plans are not subjected to any traffic management policies, meaning your upload and download speeds won’t be limited other than by the overall speed caps of the network, which stand at 70Mbps for downloads and 35Mbps for upload – of course, your actual speeds may vary, but that will be due to things like your distance from the nearest mast, rather than any policy in place.
Virgin Mobile offers a range of Pay Monthly and SIM Only plans with 4G offered as standard on all of them. Its plans also include Data Rollover, so you can keep your unused data, and free messaging on WhatsApp, Facebook Messenger and Twitter, so you can keep communicating even if you’ve used up your data for the month.
|
|
Mobile Phones |
SIM Only |
|---|---|---|
|
Plans Available |
✔ |
✔ |
|
Max Data |
60GB * Unlimited if Virgin Media customer |
45GB * Unlimited if Virgin Media customer |
|
Contract lengths |
24 or 36 months |
12 months |
|
Tethering |
✔ |
✔ |
|
VoLTE |
✖ |
✖ |
|
WiFi Calling |
✖ |
✖ |
|
Data Rollover |
✔ |
✔ |
|
Spending Caps |
✖ |
✖ |
|
EU Roaming |
✔ | ✔ |
|
|
Virgin Mobile has a number of Pay Monthly plans with different allowances. They top out at 60GB of data and most last 24 months, however interestingly you can also opt for a 36-month plan, which isn't something many networks offer. You can also change your 4G plan up or down every month, making it quite flexible.
Virgin Mobile also has a number of SIM Only plans, each of which lasts for 12 months, so they’re a bit more flexible. They’re also cheaper than its Pay Monthly plans as there’s no phone included, but they top out at 45GB of data.
And those data limits only apply if you’re not a Virgin TV and Broadband customer, if you are then you can access a special plan that offers unlimited data, whether you’re on Pay Monthly or SIM Only.
Virgin Mobile doesn’t offer Data Only SIM plans, but you can get a Data SIM with a mobile broadband device, on plans lasting 30 days or 12 months and with up to 10GB of monthly data.
The upshot of all this is that Virgin Mobile’s plans are good if you want lots of data or lots of flexibility.
When you top up £10, £15 or £20 you’ll get one of the bundles below, each of which lasts one month.
|
Bundle |
Plan Details |
Price |
|---|---|---|
|
JAM Pack £10 |
500 minutes 500 texts 2GB data |
£10 |
|
JAM Pack £15 |
1000 minutes 1000 texts 6GB data |
£15 |
|
JAM Pack £20 |
2000 minutes 2000 texts 10GB data |
£20
|
Note that Virgin Mobile Pay As You Go only offers 3G data and you can’t roll over your JAM Pack allowances to the next month. If you use up your JAM Pack before the following month then you’ll be charged Virgin Mobile’s standard rates (below). You can’t activate a second JAM Pack in the same month.
|
Plans Available |
✔ |
|
Add-ons available |
✔ |
|
Max Data Allowance |
10GB |
|
Add-on expiry |
30 days |
|
Top Up Expiry |
180 days inactivity |
|
Tethering |
✖ |
|
EU Roaming |
✔ |
Outside of your bundle you’ll pay 40p per minute, 15p per text and £2 per 200MB per day for 3G data. Any use above 200MB will be charged at an additional £2 per 200MB.
Although Virgin Mobile didn’t used to allow tethering it now does, however, the network doesn’t appear to have published whether there’s any cap to how much data you can use while tethering.
Wi-Fi Calling lets you make and receive calls and get SMS messages over a Wi-Fi network. You still use your normal phone number, it just means you can essentially get a signal in places where there’s no 2G, 3G or 4G coverage. However, Virgin Mobile doesn’t currently offer Wi-Fi Calling.
VoLTE stands for Voice over LTE and is sometimes called 4G Calling. It refers to making and receiving calls over 4G and is notable as typically a 2G or 3G signal is required. The main benefit to VoLTE is that it lets you call in places where you wouldn’t be able to otherwise, as they only have a 4G signal. At the moment VoLTE isn’t supported by Virgin Mobile.
Virgin Mobile lets you use your minutes, texts and data at no extra cost across the EU, but not beyond. Having said that, there is a fair usage limit for data when roaming which varies depending on your plan. At the time of writing it's set at 10.44GB if you have unlimited data on SIM Only. You can use Virgin Mobile's Data Calculator to find your fair usage limit.
While customer service can be hard to judge, based on the available evidence Virgin Mobile’s doesn’t look all that strong.
In an Ofcom complaints report from 2018, the network was found to have received 11 complaints for every 100,000 customers. This might not sound like much, but the industry average is apparently 5 and Virgin Mobile's is the highest and therefore worst of those networks reported on.
Things don’t look any better for the network when looking at the Which? H1 2017 UK Mobile Network Survey, which surveyed 4,026 members of the public and put Virgin Mobile in joint 10th place.
Its overall customer score was 62%, and it received three stars (out of five) for customer service, ease/speed of contacting and value for money, and just one star for incentives.
Virgin Mobile has strong 4G coverage and some near-unique extras, like data rollover and free WhatsApp, Twitter and Facebook Messenger messaging. Its prices aren’t too high either, making it a strong overall choice of mobile network. It’s even better if you’re already a Virgin Media customer, as this gives you access to plans with unlimited data, which is something few networks offer.
It’s not as good for Pay As You Go users though, as they’re limited to 3G data. But as long as you’re happy to be on a contract, Virgin Mobile could be a good fit.
