Virgin Mobile 4G Coverage and Network Review

Coverage

Virgin Mobile has 99% 2G coverage, 98% 3G coverage and over 99% 4G coverage. In other words then you’ll be able to get a connection – and usually a fast 4G one – almost anywhere in the UK.

Virgin Mobile Coverage

Network Type	Coverage by population
4G	> 99%
3G	98%
2G	99%

Use Virgin Mobile’s coverage checker above to find out more about Virgin Mobile 4G coverage in your area, including signal strengths and details on both indoor and outdoor coverage.

4G from Virgin Mobile is now available in thousands of towns, cities and villages. Locations with 4G coverage include but are not limited to the following cities:

Aberdeen, Armagh, Bangor, Bath, Belfast, Birmingham, Bradford, Brighton, Bristol, Cambridge, Canterbury, Cardiff, Carlisle, Chelmsford, Chester, Chichester, Coventry, Derby, Derry, Dundee, Durham, Edinburgh, Ely, Exeter,  Glasgow, Gloucester, Hereford, Inverness, Kingston upon Hull, Lancaster, Leeds, Leicester, Lichfield, Lincoln, Lisburn, Liverpool, London, Manchester, Newcastle, Newport, Newry, Norwich, Nottingham, Oxford, Peterborough, Peterlee, Perth, Plymouth, Portsmouth, Preston, Ripon, Sheffield, Southampton, St Albans, St Asaph, St David’s, Salford, Salisbury, Stirling, Stoke, Sunderland, Swansea, Truro, Wakefield, Wells, City of Westminster, Winchester, Wolverhampton Worcester and York.

Network Speeds

With 4G, Virgin Mobile customers can get speeds which are roughly five times faster than a standard 3G connection.

OpenSignal – Mobile Networks Update, October 2018

Network	4G download speeds	4G latency (ms)
Virgin Mobile (EE)	28.9Mbps	39.77ms
Three	18.78Mbps	48.15ms
Vodafone	21.92Mbps	40.78ms
O2	14.61Mbps	42.38ms

An OpenSignal report from October 2018 found EE to be faster than any of its rivals, with average 4G download speeds of 28.9Mbps and an average latency (the time the network takes to respond to a request) of 39.77ms.

That’s EE, not Virgin Mobile, but as the latter uses the former’s infrastructure, Virgin’s results may well be similar. That said, they probably won’t quite be a match for EE’s, since EE users can also tap into 4G+ and Double Speed services, while Virgin Mobile is limited to standard 4G speeds.

Speedtest – Mobile Speedtest Data, Q3-Q4 2017

Network	Download/upload speeds
Virgin Mobile (EE)	28.80/9.29Mbps
Vodafone	17.26/8.16Mbps
Three	14.58/7.35Mbps
O2	14.11/7.13Mbps

The results are similar in a Speedtest report from late 2017, in which EE was found to have average download speeds of 28.80Mbps and average upload speeds of 9.29Mbps. Both of these figures again were higher than rivals, and are likely to be similarly high for Virgin Mobile.

Frequencies

Virgin Network Frequencies

Frequency	Frequency Band	Network
1800MHz	Band 3	2G & 4G
2100MHz	Band 1	3G & 4G
2600MHz	Band 7	4G

As Virgin Mobile is an EE MVNO it uses the same 4G spectrum bands as EE. That means it has access to the 800MHz band, the 1800MHz band, the 2100MHz band and the 2600MHz band. Between the four of them Virgin Mobile is equipped to deliver reliable 4G signals both in urban and rural locations, over long distances and through walls, while still being able to deliver the capacity needed in busy areas.

Find out more in our 4G frequencies guide.

Planned improvements

EE (and by extension Virgin Mobile) is seeing a lot of improvements in rural areas, but EE’s main focus right now seems to be on launching a 5G network. This will benefit Virgin Mobile too if and when it launches a 5G service of its own.

Traffic management

Virgin Mobile states that 4G plans are not subjected to any traffic management policies, meaning your upload and download speeds won’t be limited other than by the overall speed caps of the network, which stand at 70Mbps for downloads and 35Mbps for upload – of course, your actual speeds may vary, but that will be due to things like your distance from the nearest mast, rather than any policy in place.

Plans

Virgin Mobile offers a range of Pay Monthly and SIM Only plans with 4G offered as standard on all of them. Its plans also include Data Rollover, so you can keep your unused data, and free messaging on WhatsApp, Facebook Messenger and Twitter, so you can keep communicating even if you’ve used up your data for the month.

Pay Monthly Plans

	Mobile Phones	SIM Only
Plans Available	✔	✔
Max Data	60GB * Unlimited if Virgin Media customer	50GB * Unlimited if Virgin Media customer
Contract lengths	24 or 36 months	12 months
Tethering	✔	✔
VoLTE	✖	✖
WiFi Calling	✖	✖
Data Rollover	✔	✔
Spending Caps	✖	✖
EU Roaming	✔	✔
	View deals	View deals

SIM Only Deals

	1 Month Contract 2 GB data 1000 mins UNLIMITED texts	£6.00 a month View Deal
	1 Month Contract 10 GB data 5000 mins UNLIMITED texts	£10.00 a month View Deal
	1 Month Contract 40 GB data 5000 mins UNLIMITED texts	£19.00 a month View Deal
View All Virgin Mobile Sim Only Deals

Virgin Mobile has a number of Pay Monthly plans with different allowances. They top out at 60GB of data and can last 24 months, however interestingly you can also opt for a 36-month plan, which isn't something many networks offer. You can also change your 4G plan up or down every month, making it quite flexible.

Virgin Mobile also has a number of SIM Only plans, each of which lasts for 12 months, so they’re a bit more flexible. They’re also cheaper than its Pay Monthly plans as there’s no phone included, but they top out at 50GB of data.

And those data limits only apply if you’re not a Virgin TV or Broadband customer, if you are then you can access a special plan that offers unlimited data, whether you’re on Pay Monthly or SIM Only.

The upshot of all this is that Virgin Mobile’s plans are good if you want lots of data or lots of flexibility.

Pay As You Go

When you top up £10, £15 or £20 you’ll get one of the bundles below, each of which lasts one month.

Pay As You Go Bundles

Bundle	Plan Details	Price
JAM Pack £10	500 minutes 500 texts  2GB data	£10
JAM Pack £15	1000 minutes 1000 texts 6GB data	£15
JAM Pack £20	2000 minutes 2000 texts 10GB data	£20
Order JAM Pack

Note that Virgin Mobile Pay As You Go only offers 3G data and you can’t roll over your JAM Pack allowances to the next month. The fact that it only offers 3G data makes the network a weak choice for Pay As You Go.

If you use up your JAM Pack before the following month then you’ll be charged Virgin Mobile’s standard rates (below). You can’t activate a second JAM Pack in the same month.

Pay As You Go Plans

Plans Available	✔
Add-ons available	✔
Max Data Allowance	10GB
Add-on expiry	30 days
Top Up Expiry	180 days inactivity
Tethering	✖
EU Roaming	✔

Outside of your bundle you’ll pay 40p per minute, 15p per text and £2 per 200MB per day for 3G data. Any use above 200MB will be charged at an additional £2 per 200MB.

Tethering

Although Virgin Mobile didn’t used to allow tethering it now does, however, the network doesn’t appear to have published whether there’s any cap to how much data you can use while tethering – presumably that means there are no restrictions.

WiFi Calling

Wi-Fi Calling lets you make and receive calls and get SMS messages over a Wi-Fi network. You still use your normal phone number, it just means you can essentially get a signal in places where there’s no 2G, 3G or 4G coverage. However, Virgin Mobile doesn’t currently offer Wi-Fi Calling.

VoLTE

VoLTE stands for Voice over LTE and is sometimes called 4G Calling. It refers to making and receiving calls over 4G and is notable as typically a 2G or 3G signal is required. The main benefit to VoLTE is that it lets you call in places where you wouldn’t be able to otherwise, as they only have a 4G signal. At the moment VoLTE isn’t supported by Virgin Mobile.

Roaming Destinations

Virgin Mobile lets you use your minutes, texts and data at no extra cost across the EU, but not beyond. Having said that, there is a fair usage limit for data when roaming which varies depending on your plan. At the time of writing it's set at 11.28GB if you have unlimited data on SIM Only. You can use Virgin Mobile's Data Calculator to find your fair usage limit.

Customer service

While customer service can be hard to judge, based on the available evidence Virgin Mobile’s doesn’t look all that strong.

In an Ofcom complaints report from late 2018, the network was found to have received 11 complaints for every 100,000 customers. This might not sound like much, but the industry average is apparently 4 and Virgin Mobile's is the highest and therefore worst of those networks reported on.

Another Ofcom report found that only 44% of customers were satisfied with the way complaints were handled – that’s fewer than any other tested network.

Things don’t look any better for the network when looking at the Which? H1 2017 UK Mobile Network Survey, which surveyed 4,026 members of the public and put Virgin Mobile in joint 10th place.

Its overall customer score was 62%, and it received three stars (out of five) for customer service, ease/speed of contacting and value for money, and just one star for incentives.

Conclusion

Virgin Mobile has strong 4G coverage and some near-unique extras, like data rollover and free WhatsApp, Twitter and Facebook Messenger messaging. Its prices aren’t too high either, making it a strong overall choice of mobile network. It’s even better if you’re already a Virgin Media customer, as this gives you access to plans with unlimited data, which is something few networks offer.

It’s not good for Pay As You Go users though, as they’re limited to 3G data. But as long as you’re happy to be on a contract and not put off by the low customer service ratings, Virgin Mobile could be a good fit.