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BT Mobile Review and Network Coverage

1st July 2019

BT Network Coverage

BT Mobile has a lot going for it, including higher speeds than most networks and slightly better 4G coverage.

Both of those points are largely down to the fact that it uses EE's 4G network (which it also owns), as that network is bigger and faster than its main rivals.

But there are also reasons you might want to choose BT over EE. For example, it offers discounts to BT Broadband customers. That said, it doesn’t do everything perfectly.

With that in mind, we’ve crafted this review of BT Mobile, highlighting the areas where it excels and those where there’s room for improvement.

Summary

Pros

Cons

High speeds

No Pay As You Go plans

Discounts for broadband customers

No inclusive roaming beyond the EU

Good 4G coverage

No unlimited data plans

Our Rating

Coverage

BT Coverage

Network Type

Coverage by population

4G 

>99%

3G

98%

2G

99%


BT Mobile uses the same core network as EE, giving it excellent coverage across the UK with 99, 98 and 99 per cent 4G, 3G and 2G coverage respectively. That puts it in a strong position when it comes to coverage, but you also benefit from access to BT's WiFi hotspots across the UK.

Use BT’s coverage checker above to find out more about BT coverage in your area, including signal strengths and details on both indoor and outdoor coverage.

4G Network Coverage Comparison

Network

4G coverage by population

BT Mobile (EE Network)

>99%

Vodafone

99%

O2

99%

Three

99.8%

As you can see in the coverage comparison above, BT is ahead of rivals, other possibly than Three, but not by much, as Vodafone and O2 both have almost as much 4G population coverage.

Locations with 4G coverage include but are not limited to the following cities:

Aberdeen, Armagh, Bangor, Bath, Belfast, Birmingham, Bradford, Brighton, Bristol, Cambridge, Canterbury, Cardiff, Carlisle, Chelmsford, Chester, Chichester, Coventry, Derby, Derry, Dundee, Durham, Edinburgh, Ely, Exeter,  Glasgow, Gloucester, Hereford, Inverness, Kingston upon Hull, Lancaster, Leeds, Leicester, Lichfield, Lincoln, Lisburn, Liverpool, London, Manchester, Newcastle, Newport, Newry, Norwich, Nottingham, Oxford, Peterborough, Peterlee, Perth, Plymouth, Portsmouth, Preston, Ripon, Sheffield, Southampton, St Albans, St Asaph, St David’s, Salford, Salisbury, Stirling, Stoke, Sunderland, Swansea, Truro, Wakefield, Wells, City of Westminster, Winchester, Wolverhampton Worcester and York.

5G coverage

BT Mobile has announced plans to launch a 5G service at some point in 2019, likely during the summer. We don’t yet know for sure what locations will initially get 5G, but it will almost certainly be the same selection as EE, meaning initial coverage in parts of London, Cardiff, Belfast, Edinburgh, Birmingham and Manchester, all of which already have EE 5G coverage.

Either on day one or soon after, BT Mobile will likely also offer 5G coverage in parts of Glasgow, Newcastle, Liverpool, Leeds, Hull, Sheffield, Nottingham, Leicester, Coventry and Bristol, as these are all set to get EE 5G at some point this year.

Network Speeds and Frequencies

BT mostly uses standard 4G, which is roughly 5 times faster than a standard 3G network. However, it also has an Extra Speed service as an optional extra, which reaches speeds of up to 60Mbit/sec.

OpenSignal – Mobile Network Experience, April 2019

Network

4G download/upload speeds

4G latency (ms)

BT Mobile (EE network)

32.5/10.4Mbps

37.9ms

Three

21.6/8.3Mbps

48.7ms

Vodafone

24.3/8.5Mbps

41.2ms

O2

15.8/7.2Mbps

39.2ms

According to an OpenSignal report from 2019, EE’s average 4G download speed is 32.5Mbps. BT’s isn’t part of the report, but it’s likely to be similar to EE’s, meaning it’s probably higher than any major rival. The same applies to EE’s average 4G upload speed of 10.4Mbps.

EE’s average latency meanwhile is 37.9ms. That’s the measure of how long the network takes to respond to a request, so a lower number is better here, and EE (and likely by extension BT) is once again in the lead.

BT Mobile Network Frequencies

Frequency

Frequency Band

Network

800MHz

Band 20

4G

1800MHz

Band 3

2G & 4G

2100MHz

Band 1

3G & 4G

2600MHz

Band 7

4G

BT Mobile uses the 800MHz band, 1800MHz band, 2100MHz band and 2600MHz band for 4G. The 800MHz band is long range, making it a great fit for countryside locations, but it can also penetrate walls, for good indoor coverage.

The 2600MHz band on the other hand is shorter range but higher capacity, which means it can deal well with congested areas like inner cities. The 1800MHz and 2100MHz bands are somewhere in the middle.

For more in depth information, check out our 4G frequencies guide.

Planned improvements

BT is seemingly mostly now looking ahead to a 5G roll out in parts of the UK.

Traffic management

BT Mobile doesn’t have any speed restrictions, no matter how much you upload or download, even at peak hours. BT Mobile also won’t slow down peer to peer file-sharing, so you’re free to use the network however and whenever you want without being slowed.

Plans

SIM Only Deals
BT

12 Month Contract

5 GB data

UNLIMITED mins

UNLIMITED texts

£17.00 a month

View Deal

BT

12 Month Contract

15 GB data

UNLIMITED mins

UNLIMITED texts

£20.00 a month

View Deal

BT

12 Month Contract

25 GB data

UNLIMITED mins

UNLIMITED texts

£30.00 a month

View Deal

View All BT Sim Only Deals

BT Mobile offers a range of Pay Monthly and SIM Only plans, which are detailed below. Note that they all include free use of BT’s 5 million+ Wi-Fi hotspots, and many of them support Family SIM, which lets you add additional SIM cards to the contract at a reduced price, each with its own data, and each additional one only being tied into a 30-day contract.

All of BT’s plans come with 4G at no extra cost.

BT Mobile Pay Monthly Plans

 

Mobile Phones

SIM Only

Plans Available

Max Data

120GB

40GB

Contract lengths

24 months

12 months

EU Roaming

Global Roaming

Tethering

VoLTE

WiFi Calling

Data Rollover

Spending Caps

Free BT Sport on mobile

✔* ✔*

 

View deals

View deals

* On select plans

BT Mobile’s Pay Monthly plans are all 24 months long and all allow you to use your data allowance towards tethering. You can get up to 120GB of monthly data with Pay Monthly plans.

BT’s SIM Only plans are all 12 months long and come with up to 40GB of monthly data. As with Pay Monthly, you can use any or all of that data for tethering. SIM Only plans also allow you to switch your allowance each month, so while you’re tied into a contract for 12 months you don’t have to stick with the same allowances.

Highlights of BT Mobile’s plans include free access to BT Sport and a free reward card on many plans, and discounts if you’re a BT Broadband customer. There are also extras, detailed below, however data limits – at least on SIM Only - are middling.

BT also offers Data Only plans. These come on 12-month contracts with up to 30GB of data.

Pay As You Go

BT Mobile doesn’t currently offer any Pay As You Go plans.

BT Extra Speed

BT's Extra Speed service is available as an optional add-on (though it comes as standard with some plans), doubling 4G speeds to up to 60Mbps. It's available in many of the same places as standard 4G. This is the equivalent of EE’s double speed service and isn’t as fast as EE’s 4G+.

Tethering

BT Mobile lets you use as much of your monthly data allowance as you want for tethering, so you can get tablets, laptops and other devices online by sharing your phone’s network connection. The only limit is your data allowance.

WiFi Calling

Wi-Fi Calling refers to the act of calling and texting over a Wi-Fi network, while using your normal number, dialler and SMS app, so it’s completely seamless. BT Mobile offers this to all new and existing customers, but currently you need an iPhone 5S or later, or a select Android handset, including the Samsung Galaxy S9, Samsung Galaxy S9 Plus or Samsung Galaxy A8 (2018).

VoLTE

VoLTE stands for Voice over LTE (sometimes called 4G Calling) and lets you make and receive calls over 4G, so you’ll be able to stay in touch in places that don’t have a 2G or 3G signal. BT Mobile offers this to all customers, but at the moment it only works on the iPhone 6 or later, or a small number of Android phones, including the Samsung Galaxy S9, Samsung Galaxy S9 Plus, Huawei P Smart and others, bought from BT Mobile.

Roaming Destinations

BT Mobile lets you use your full allowance of minutes and texts at no extra cost in 47 European destinations. You can also use your data, but above 15GB a surcharge may be applied. The applicable destinations are as follows:

Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal (Incl. Azores & Madeira), Reunion, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, and Vatican City.

BT Mobile also offers a Travel Data Pass, which lets you use 500MB of data for £6 each day in Andorra, Australia, Canada, China, India, Mexico, New Zealand, South Africa, Thailand, Turkey, UAE, and the US.

Customer service

While hard to judge conclusively, two reports suggest that BT Mobile’s customer service may leave something to be desired.

In the Which? H1 2017 UK Mobile Network Survey, which polled 4,026 members of the public, BT Mobile was rated 8th overall, with a customer score of 63% and a customer service rating of 2 stars (out of 5). It additionally got 3 stars for ease/speed of contacting and value for money, and 2 stars for incentives.

Meanwhile, in an Ofcom complaints report from late 2018, BT Mobile was found to have got 8 complaints for every 100,000 customers. That might not sound like many, but only Virgin Mobile performed worse, with 11 complaints per 100,000, while the industry average is just 4.

Conclusion

Overall BT Mobile is a good network choice, but exactly how good depends on your needs. By leveraging the power of EE’s infrastructure BT has one of the fastest 4G networks around – especially if you opt for its Extra Speed service. But it’s also got benefits of its own, such as free access to BT’s extensive network of Wi-Fi hotspots, along with Wi-Fi Calling and 4G Calling on select handsets.

It's not an all-rounder - its offerings feel slightly limited, as there’s no Pay As You Go. BT also isn’t as competitive for roaming as some rivals, and its customer service record doesn’t look great, but if you’re happy to have a contract and will mostly be using your phone in the UK it’s a strong option.

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