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EE Swappable Benefits explained

20th August 2020

EE Swappable Benefits

EE knows that not everyone wants the same extras with their phone contract, which is why it has launched a selection of ‘Swappable Benefits’.

These, as the name suggests, are extra benefits that you can choose between and then later swap out for alternative benefits.

Below we’ll explain exactly what Swappable Benefits are available, how you get them, and how they work.

What are Swappable Benefits?

Swappable Benefits are extra perks available with EE’s ‘Smart Plans’ (which also include other extras such as Reserve Data, which allows you to stay connected if you run out of data).

Swappable Benefits include things like a free subscription to Amazon Prime Video, or the use of unlimited data with a selection of video streaming services.

When you first take out a compatible plan you’ll be able to choose one of these Swappable Benefits, then, if your needs ever change, you can swap your benefit for an alternative one.

Generally you might be happy sticking with the same benefit throughout your contract, but having the freedom to switch could still come in handy. For example, one of the benefits lets you roam for free in more places, so you might want to activate this one before you go on holiday, then swap it out again once you’re back home.

What Swappable Benefits are available?

At the time of writing, EE offers five Swappable Benefits. There’s an Amazon Prime Video subscription, a BritBox subscription (which is a streaming service for British shows), and a BT Sport Ultimate subscription (which gives you access to BT Sport on your phone or tablet in 4K HDR).

There’s also a Roam Further Pass (which lets you roam for free in the US, Canada, Mexico, Australia and New Zealand as well as the standard free roaming locations).

Then there’s a Video Data Pass, which lets you use an unlimited amount of data for select services without it coming out of your data allowance.

The services in question are Netflix, YouTube, BBC iPlayer, BT Sport, Amazon Prime Video and BritBox. Of course, the Video Data Pass only covers the data – where relevant you’ll still need a subscription to the supported services.

How do I get Swappable Benefits?

Swappable Benefits are available as part of EE’s Smart Plans and can be had on both Pay Monthly and SIM Only, and even on tablet plans.

When you take out one of these plans you’ll be asked to select your Swappable Benefits during checkout.

Note however that if you take out a plan with unlimited data you’ll only be able to choose between four Swappable Benefits, as the Video Data Pass wouldn’t benefit you, and therefore isn’t available as an option.

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How many Swappable Benefits can I have at once?

At the time of writing all new Smart Plans only allow you to have one Swappable Benefit active at once – this is a change from before, where some plans allowed two or three to be active at a time.

How do I swap my benefit?

You can switch which Swappable Benefits you have active through your My EE account online, or by heading to the 'Plan, Benefits & Add-ons' section of the My EE app on iOS and Android.

How often can I change my Swappable Benefit?

Your benefit can be swapped every 30 days. As long as you’ve had a benefit active for at least thirty days you can swap it whenever you want – you don’t have to wait until your next billing date.

What if I want more benefits?

If you want more than one benefit active at once then you can pay for them individually. Amazon Prime Video is priced at £5.99 per month, the Video Data Pass is £8.99 per month, Roam Further is £10 per month, BritBox is £5.99 per month, and BT Sport is £15 per month (after three months free).

If doing this it’s worth making sure you choose one of the most expensive ones (such as Roam Further) as your ‘free’ benefit and pay for the cheaper ones.

Note that BT Sport is so expensive when paid for separately because it includes large screen access when purchased this way. If you take it as a Swappable Benefit you then still have to pay £5 per month for large screen access. For free you can only use it on mobile devices.

Note also that EE used to offer two additional Swappable Benefits - a Gamer’s Data Pass (which lets you play Pokémon Go, Harry Potter: Wizards Unite, FIFA Mobile, Star Wars: Galaxy of Heroes, and stream on Twitch without it coming out of your data allowance) and a Music Data Pass (which lets you use Apple Music, Spotify, Tidal and Deezer without using up your data allowance).

These are no longer offered as Swappable Benefits at the time of writing, but you can pay for them separately, with each costing £7.99 per month.

How can I see which Swappable Benefit I have active?

Simply head to the 'Plan, Benefits & Add-ons' section of the My EE app (available from the App Store and Google Play Store). Alternatively you can find out via the My EE account website, or by texting SMART to 150, or by speaking to an EE advisor.

Is there anything else I should know about Swappable Benefits?

Roam Further includes a roaming data limit of 15GB or your plan limit, whichever is lower, and the BT Sport app requires a TV licence to use.

The Video Data Pass only functions “in the countries included in your plan allowance.

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