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VOXI Review

4th December 2023

VOXI coverage

VOXI is a mobile virtual network operator (MVNO) powered and run by Vodafone.

But it stands out from Vodafone – and other UK networks – in a number of key ways, most notably the fact that you can use many popular video and music streaming services, and forms of social media without eating into your data allowance. It was also rated as a Which? Recommended Provider in both 2023 and 2022.

VOXI isn’t perfect though, so to help you decide whether it’s the right network for you we’ve put it through a full review, as well as detailing its coverage.

Summary

Pros

Cons

No data limits on social media, music, and video

No Pay As You Go

Good value

Limited plan choices

Flexible plans

 

Our Rating

Table of Contents

Plans

VOXI offers five SIM-only plans. The network also offers a small selection of smartphones that you can get on these plans. 

VOXI Pay Monthly Plans

 

Mobile Phones

SIM Only

Data Only

Plans Available

Max Data

Unlimited

Unlimited

N/A

Contract lengths

30 months

1 month

N/A

 

 

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All of VOXI’s plans last just 30 days, so you have the flexibility to change or cancel them whenever you want. That's true on both Pay Monthly and SIM Only (which have the same selection) though on Pay Monthly you will have to pay off your phone over 30 months (or pay it all off in one go). Plans also all come with unlimited minutes and texts.

Value for money

While VOXI tends to undercut its parent company (Vodafone) it’s not one of the very cheapest networks. Though that’s partially because its cheapest plan comes with a hefty 15GB of data at the time of writing, so there aren’t any plans with super low limits.

Assuming you want that much data or more it’s priced at a good value level, especially as VOXI’s plans include more extras than most MVNOs – you’ll find details of these below.

Since its plans are only 30 days long you’re also not committed to a long contract, which means you can avoid mid-contract price rises, since if prices ever go up, you’re free to change or cancel your plan.

SIM Only Deals
VOXI

30 GB data

UNLIMITED mins

UNLIMITED texts

0 Month Contract

£10.00 a month

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VOXI

90 GB data

UNLIMITED mins

UNLIMITED texts

0 Month Contract

£15.00 a month

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VOXI

20 GB data

UNLIMITED mins

UNLIMITED texts

1 Month Contract

£12.00 a month

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VOXI

100 GB data

UNLIMITED mins

UNLIMITED texts

0 Month Contract

£20.00 a month

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VOXI

Unlimited data

UNLIMITED mins

UNLIMITED texts

0 Month Contract

£30.00 a month

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Extras and benefits

All plans include 5G, and all plans other than the unlimited data one also include 'Unlimited Social', which gives you the ability to use Snapchat, Instagram, WhatsApp, Facebook, Twitter, Pinterest, and Facebook Messenger as much as you want, without it eating into your data allowance. The only requirement is that you have some data left.

Similarly, many (but not all) plans additionally include 'Unlimited Video', which lets you stream content from YouTube, Netflix, Prime Video, My5, and TikTok without it coming out of your data allowance.

And many also come with ‘Unlimited Music,’ which lets you use Spotify, Apple Music, Tidal, Deezer, Amazon Music, Primordial, and Napster without it coming out of your data allowance.

Vodafone Perks and Policies

 

Mobile Phones

SIM Only

5G

Free Roaming

Tethering

Wi-Fi Calling

VoLTE

Data Rollover

Spending Caps

Unlimited Data

Family Plans

Credit Check

Unique Perks

5G

VOXI offers 5G as standard, so you won’t have to pay any extra for it. Of course you’ll also need a phone that supports 5G, but if you’re buying a new one from VOXI then the 5G ones are all clearly labelled as such.

Roaming Destinations

VOXI used to offer free roaming in Europe but it now charges. It costs £2.25 per day to access your allowances, but you can alternatively pay £4 for two days, £10 for eight days or £15 for 15 days.

VOXI also offers 5G roaming in parts of various European countries.

There’s a 20GB data limit when free roaming, and unlimited video and social passes won’t work – they’re only available in the UK.

Tethering

Tethering (also known as a personal hotspot) is allowed by VOXI, with the only data restriction being your own data allowance. That means you can use your phone’s mobile data connection to get other devices – such as tablets – online.

You can also use the Unlimited Social Media perk and any other unlimited passes you have when tethering a phone, laptop, or tablet. However, tethering a console, TV, Chromecast, or the like will cause data to come out of your normal allowance.

Wi-Fi Calling

Wi-Fi Calling is a service that allows you to call and text seamlessly over Wi-Fi, so you can keep talking when there’s no mobile signal. This is available on VOXI, which is something it has over most MVNOs.

VoLTE

VoLTE, aka Voice over LTE or 4G Calling, means being able to call over 4G, rather than 2G or 3G, and as with Wi-Fi Calling the main advantage is that it means you essentially have signal in more places. As with Wi-Fi Calling, this service is available on VOXI.

Data rollover

VOXI doesn’t offer data rollover, meaning you just get one month to use your data allowance before it resets. However, this is standard, as very few networks do let you roll over your data.

Spending caps

There aren’t any spending caps on VOXI, but you can’t spend outside your plan without manually buying top up credit, so just don’t add credit to your account if you don’t want to be charged more. Of course if you don’t add credit that also means you won’t be able to call premium rate numbers.

Unlimited data

VOXI offers plans with unlimited data whether you go SIM-only or buy a handset through the network. There’s no limit on how much data you can use in the UK either on an unlimited plan, though there is a 20GB limit when roaming.

Family plans

VOXI doesn’t offer family plans, so you won’t get a discount or any other perks for adding extra SIMs to your account. But VOXI is already competitively priced, so it’s not a huge loss.

Credit checks

VOXI won’t credit check you for its 30-day SIM-only plans, making them a great choice if you have bad credit or don’t want your credit searched. However, if buying a smartphone on credit through the network then you will be credit checked.

Unique perks

VOXI has a few extra perks, with all plans (other than the unlimited data one) coming with Unlimited Social data. This lets you use an unlimited amount of data for Snapchat, Instagram, WhatsApp, Facebook, Twitter, Pinterest, and Facebook Messenger. Any use of these services won’t come out of your data allowance.

Many but not all plans also come with Unlimited Video, which is the same concept when using YouTube, Netflix, Prime Video, My5, and TikTok.

And likewise many come with Unlimited Music, which lets you use Spotify, Apple Music, Tidal, Deezer, Amazon Music, Primordial, and Napster without it coming out of your data allowance.

Finally, another perk of VOXI is that if you get a friend to join, you’ll each get an Amazon, PayPal or Just Eat voucher worth up to £20.

Network

Which network does VOXI use?

VOXI is owned and operated by Vodafone, so of course it also uses Vodafone’s network. VOXI customers also have access to 5G, just like Vodafone customers, and coverage should be exactly the same across the two networks.

Coverage

Vodafone – and therefore VOXI – has extensive 4G and 3G coverage, so you should be able to get a signal almost anywhere in the UK. 5G coverage isn’t as comprehensive yet, but it’s improving rapidly.

VOXI Coverage

Network Type

Coverage by population

5G

Now available in at least 318 locations

4G 

>99%

3G

99% (switching off in January 2024)

2G

99%

Speeds

Opensignal – Mobile Network Experience, September 2023, and April 2020

Network

Download/upload speeds

4G latency (ms)

EE

40.0/9.3Mbps

36.0ms

Three

34.5/6.3Mbps

48.3ms

VOXI (Vodafone)

27.9/8.0Mbps

39.0ms

O2

20.9/5.0Mbps

38.1ms

VOXI’s network hasn’t been studied much, but Vodafone’s has and is likely to be similar, since they share infrastructure.

According to an Opensignal report from September 2023 (above), Vodafone achieved average download speeds of 27.9Mbps. That puts it behind EE and Three but ahead of O2, and it’s second for upload speeds. Those results factor in a combination of 5G, 4G and 3G, much like you might experience in the real world.

Its average latency (how long the network takes to respond to a request) on the other hand is 39.0ms according to an April 2020 report, which only beats Three – an older report was used there as latency isn’t included in the newer ones.

On the 5G front, Vodafone has an average download speed of 114.3Mbps according to the same September 2023 Opensignal report as above, while according to RootMetrics data from the first half of 2023, its median 5G download speed is 131.5Mbps, so VOXI's results may be similar. That in both cases is slower than Three but faster than O2, and its average is also faster than EE’s in this test.

Traffic management

VOXI’s traffic management policy is much the same as Vodafone’s, and the network notes that “during busy periods on our network we may need to manage traffic to ensure everyone has access to our services.”

It may also block or throttle your data in the event of activity that’s harmful to the network, but otherwise speeds should be unrestricted.

Network Frequencies

VOXI Network Frequencies

Frequency

Frequency Band

Network

800MHz

Band 20

4G

900MHz

Band 8 2G & 3G

1400MHz SDL

Band 32

4G

1800MHz

Band 3

2G

2100MHz

Band 1

3G

2600MHz FDD

Band 7

4G

2600MHz TDD

Band 38

4G

3400MHz

n78 5G

3600MHz

n78 5G

Vodafone (and by extension VOXI) uses the 800MHz, 1400MHz and 2600MHz bands for 4G. The 800MHz band is long range and good at penetrating walls and other solid objects, which makes it useful in both rural locations (where there aren’t many masts) and more built-up areas.

But it doesn’t have the available capacity of the 2600MHz band, which makes the latter better for busy areas with lots of simultaneous connections. The 1400MHz band sits in the middle in terms of strengths and weaknesses. As for 5G, it relies on the high frequency 3400MHz and 3600MHz bands for that. For more in-depth information, check out our 4G and 5G frequencies guide.

Customer service

There isn’t much information on the quality of VOXI’s customer service, but it’s run by Vodafone and there are some reports on that network.

According to an Ofcom customer service report from 2023, Vodafone had 9 complaints to Ofcom per 100,000 subscribers, which is marginally worse than the average across networks of 8. The report added that 86% of customers were satisfied with Vodafone's service, and 56% were satisfied with the way their complaints were handled. Additionally, the average call waiting time was apparently 123 seconds, which is better than the average across networks.

VOXI itself though is rated 3.7/5 on Trustpilot, which equates to 'average'. That's with 20,991 ratings at the time of writing.

Stores

VOXI doesn't have any physical stores and you can't get support at a Vodafone store.

Conclusion

VOXI is a promising, good value network giving you a lot of flexibility. Its main strengths are video, music, social media, and instant messaging, since you can use these things without delving into your data, but the availability of 5G, unlimited data, Wi-Fi Calling, 4G Calling and tethering also makes it competitive with other networks.

However, there’s no free roaming, and it lacks a pay as you go service, so whether it’s a good fit will depend on what you want from your network.

Alternatives

Since VOXI is run by Vodafone and uses Vodafone’s infrastructure, Vodafone itself is an obvious alternative. This network has a wider range of plans as well as more premium extras, such as entertainment subscriptions, but prices are also higher.

Other options include Lebara, Asda Mobile, and Talkmobile, all of which also share Vodafone’s coverage, and which are typically more competitively priced than Vodafone, making them more similar to VOXI.

And if you don’t want Vodafone/VOXI’s coverage specifically then there are loads of options, including EE, Three, O2, and all the MVNOs that use their coverage. Check our main network page for details of all of these.

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