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VOXI Review and Network Coverage

20th June 2019

VOXI coverage

VOXI is a mobile virtual network operator (MVNO) powered and run by Vodafone.

But it stands out from Vodafone – and other UK networks – in a number of key ways, most notably the fact that you can use most popular forms of social media without eating into your data allowance.

VOXI isn’t perfect though, so to help you decide whether it’s the right network for you we’ve put if through a full review, as well as detailing its coverage.

Summary

Pros

Cons

Free social media use

No Pay As You Go

Good value

Limited plan choices

Flexible plans

 

Our Rating

Coverage

VOXI Coverage

Network Type

Coverage by population

4G 

99%

3G

99%

2G

99%

As VOXI uses Vodafone’s infrastructure it has the same coverage as Vodafone, and that’s no bad thing, as Vodafone's network offers 99, 99 and 99 per cent 4G, 3G and 2G population coverage respectively.

While that’s potentially behind EE and Three, it still means you’ll be able to get coverage almost everywhere and in most cases you’ll be getting fast 4G. You can expect coverage to rapidly improve too.

4G Network Coverage Comparison

Network

4G coverage by population

EE

> 99%

VOXI (Vodafone)

99%

O2

99%

Three

99.8%

4G from Vodafone (and by extension VOXI) is now available in around 1000 larger towns and cities including but not limited to:

Basingstoke, Birmingham, Bournemouth, Bradford, Brighton, Coventry, Dudley, Edinburgh, Epsom, Ewell, Folkestone, Gateshead, Glasgow, Hatfield , Hove and Hastings, Hemel Hempstead, Huddersfield, Jarrow, Leeds, Leicester, Liverpool, London, Manchester, Maidstone, Newbury, Newcastle, Nottingham, Oldham, Pontefract, Portsmouth, Reading, Rotherham, Sheffield, Slough, Stockport, Sunderland, Sutton Coldfield, Staines, Stourbridge, Swinton, Southampton, Tunbridge, Wakefield, Walsall, Watford, Wells and West Bromwich.

Vodafone and VOXI’s 4G service is also available in thousands of smaller villages and other communities across the UK.

5G coverage

Although VOXI doesn’t offer 5G yet, it will do soon, as it has confirmed that it will be launching a 5G service at some point in 2019.

Vodafone’s 5G service is launching on July 3rd, so VOXI will have to launch on or after that date.

As for coverage, it will be the same as Vodafone, which is initially set to offer partial 5G coverage in Birmingham, Bristol, Cardiff, Glasgow, Manchester, Liverpool and London. Then, later in 2019 it will bring 5G to Birkenhead, Blackpool, Bournemouth, Guildford, Newbury, Portsmouth, Plymouth, Reading, Southampton, Stoke-on-Trent, Warrington and Wolverhampton.

Neither Vodafone nor VOXI have confirmed what sort of 5G speeds you can expect, but they’re likely to average between around 150-250Mbps. However, to take advantage of 5G you will need not just 5G coverage but also a 5G phone and a 5G plan.

We don’t know for sure what 5G handsets VOXI will offer, but Vodafone will initially offer the Xiaomi Mi Mix 3 5G and the Samsung Galaxy S10 5G, so VOXI may well do the same.

Network Speeds and Frequencies

VOXI uses standard 4G, which is around 5 times faster than a typical 3G network.

OpenSignal – Mobile Network Experience, April 2019

Network

4G download/upload speeds

4G latency (ms)

EE

32.5/10.4Mbps

37.9ms

Three

21.6/8.3Mbps

48.7ms

VOXI (Vodafone)

24.3/8.5Mbps

41.2ms

O2

15.8/7.2Mbps

39.2ms

VOXI’s network hasn’t been studied much, but Vodafone’s has and is likely to be similar, since they share infrastructure.

According to an OpenSignal report from April 2019 (above), Vodafone achieved average 4G download speeds of 24.3Mbps. That puts it behind EE but ahead of Three and O2. It's also second for upload speeds.

Its average latency (how long the network takes to respond to a request) on the other hand is 41.2ms, which only beats Three.

VOXI Network Frequencies

Frequency

Frequency Band

Network

800MHz

Band 20

4G

900MHz

Band 8 2G & 3G

1400MHz SDL

Band 32

4G

1800MHz

Band 3

2G

2100MHz

Band 1

3G

2600MHz FDD

Band 7

4G

2600MHz TDD

Band 38

4G

Vodafone (and by extension VOXI) uses the 800MHz, 1400MHz and 2600MHz bands for 4G. The 800MHz band is long range and good at penetrating walls and other solid objects, which makes it useful in both rural locations (where there aren’t many masts) and more built up areas.

But it doesn’t have the available capacity of the 2600MHz band, which makes the latter better for busy areas with lots of simultaneous connections. The 1400MHz band sits in the middle in terms of strengths and weaknesses. For more in depth information, check out our 4G frequencies guide.

Planned improvements

As noted above, VOXI has announced that it plans to launch a 5G service this year, which will be a major improvement for the network, though we don’t yet know exactly when it will happen.

Traffic management

VOXI’s traffic management policy is the same as Vodafone’s, and the network notes that “during busy periods on our network we may need to manage traffic to ensure everyone has access to our services.”

It may also block or throttle your data in the event of activity that’s harmful to the network, but otherwise speeds should be unrestricted.

Plans

VOXI offers three SIM-only plans. The network also offers a small selection of smartphones that you can get on any of these three plans. 

Plan Benefits

Endless Social Media

EU Roaming

International Roaming

Tethering

Data Rollover

WiFi Calling

VoLTE

SIM Only Deals

Price

Allowances

Duration

£10

8GB data

Unlimited mins

Unlimited texts

30 Days

£15

20GB data

Unlimited mins

Unlimited texts

30 Days

£20

45GB data

Unlimited mins

Unlimited texts

30 Days

Buy Now

All of VOXI’s plans last just 30 days, so you have the flexibility to change or cancel them whenever you want. That's true on both Pay Monthly and SIM Only (which have the same selection) though on Pay Monthly you will have to pay off your phone over 30 months. Plans also all come with unlimited minutes, texts and picture messages.

The main highlight of them though is the ability to use Snapchat, Instagram, WhatsApp, Facebook, Twitter, Pinterest, Viber and Facebook Messenger as much as you want, without it eating into your data allowance. The only requirement is that you have some data left, but if you run out you can buy a 1GB add-on for £3.

VOXI also has passes which allow for unlimited data use on select music and video services. The video pass lets you use unlimited data for Netflix, YouTube, Amazon Prime Video, Disney Life, My5, TVPlayer and UKTV Play, while the music pass includes Spotify, Tidal, Deezer, Amazon Music, SoundCloud, Napster and Apple Music.

VOXI also allows you use as much of your data as you want for tethering on all of its plans. Another perk of VOXI is that if you get a friend to join you’ll each get a £10 Amazon gift card.

Data Only Plans – For Tablets and Dongles

VOXI doesn’t offer any data only plans, however you’re free to use their SIM cards in the likes of tablets, so you can always sign up for a standard plan.

Pay As You Go

VOXI doesn’t currently offer any Pay As You Go services.

Tethering

Tethering is allowed by VOXI, with the only data restriction being your own data allowance. That means you can use your phone’s mobile data connection to get other devices – such as tablets – online. You can also use the endless social data and any other endless data passes you have when tethering a phone, laptop or tablet. However, tethering a console, TV, Chromecast or the like will cause data to come out of your normal allowance.

WiFi Calling

Wi-Fi Calling isn’t supported by VOXI. It’s a service that allows you to call and text seamlessly over Wi-Fi, so you can keep talking when there’s no mobile signal. We’ll update this page if VOXI ever starts offering it.

VoLTE

VoLTE, aka Voice over LTE or 4G Calling, isn’t offered by VOXI. As the name suggests, it means being able to call over 4G, rather than 2G or 3G, and as with Wi-Fi Calling the main advantage is that it means you essentially have signal in more places. We’ll let you know if VOXI ever starts offering this.

Roaming Destinations

VOXI lets you roam at no extra cost in the following 48 European destinations:

Austria, Azores, Belgium, Bulgaria, Canary Islands, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark (including Faroe Islands), Estonia, Finland, France (including Corsica), French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Saint Martin, San Marino, Slovakia, Slovenia, Spain (including Balearic Islands), Sweden, Switzerland, Turkey and Vatican City.

Customer service

There isn’t much information on the quality of VOXI’s customer service, but it’s run by Vodafone and there are some reports on that network.

According to an Ofcom complaints report from late 2018, Vodafone has more complaints than any network other than BT Mobile or Virgin Mobile, at 8 per 100,000 customers. This is however a slight improvement on a previous Ofcom report.

Things don’t look any better in the Which? H1 2017 UK Mobile Network Survey, which asked 4,026 people for their opinions on mobile networks and found that Vodafone was rated worst, with a customer score of 50%.

The report additionally gave Vodafone 2/5 for customer service, ease/speed of contacting and value for money, and 1/5 for incentives. So that doesn’t bode well for VOXI’s customer service.

That said, according to another recent Ofcom report, Vodafone has a 93% satisfaction rating from customers.

VOXI itself meanwhile is rated 3.6/10 on Trustpilot, which equates to 'poor'. That's with 189 ratings at the time of writing.

Conclusion

VOXI is a promising, good value network giving you a lot of flexibility. Its main strength is social media and instant messaging, since you can use them without delving into your data, but the availability of free roaming and tethering also makes it competitive with other networks.

However, free roaming is limited to Europe and it lacks most premium extras, such as VoLTE and Wi-Fi Calling, so whether it’s a good fit will depend on what you want from your network.

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