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VOXI Review and Network Coverage

28th March 2022

VOXI coverage

VOXI is a mobile virtual network operator (MVNO) powered and run by Vodafone.

But it stands out from Vodafone – and other UK networks – in a number of key ways, most notably the fact that you can use many popular video streaming services and forms of social media without eating into your data allowance.

VOXI isn’t perfect though, so to help you decide whether it’s the right network for you we’ve put it through a full review, as well as detailing its coverage.

Summary

Pros

Cons

No data limits on social media and video

No Pay As You Go

Good value

Limited plan choices

Flexible plans

 

Our Rating

Table of Contents

Coverage

Which network does VOXI use?

VOXI is owned and operated by Vodafone, so of course it also uses Vodafone’s network. VOXI customers also have access to 5G, just like Vodafone customers, and coverage should be exactly the same across the two networks.

VOXI Coverage

Network Type

Coverage by population

5G

Now available in 127 locations

4G 

99%

3G

99%

2G

99%

5G coverage

VOXI switched on its 5G service on October 29th, 2019, making it the second MVNO to do so (after BT). As for coverage, it's the same as Vodafone, which at the time of writing offers partial 5G coverage in at least 127 UK towns and cities. These include (but are not limited to):

Aberdeen, Alexandria, Ambleside, Aughton (Sth Yorks), Basingstoke, Bebington, Belfast, Birkenhead, Birmingham, Bishopbriggs, Blaydon, Bolton, Bootle, Bournemouth, Bradford, Bristol, Bristol Airport, Cardiff, Cheadle and Gatley, Cheltenham, Chesterfield, Clydebank, Crawley (West Sussex), Crosby, Dewsbury, Dinas Powys, Droylsden, Dudley (West Midlands), Dundee, Eccles, Edinburgh, Eston and South Bank, Felling, Gateshead, Glasgow, Gloucester, Gosforth (Tyne & Wear), Guildford, Hebburn, Helensburgh, Horwich, Huddersfield, Huyton-with-Roby, Inner London, Isles of Scilly, Jarrow, Kingston upon Hull, Kingswood (Bristol), Lancaster, Leeds, Lisburn, Liverpool, Llandudno, Long Benton/Killingworth, Manchester, Mangotsfield, Middlesbrough, Morley, Mosborough/Highlane, Newbury, Newcastle upon Tyne, Newtownabbey, North Shields, Oldbury/Smethwick, Outer London, Paisley, Penarth, Plymouth, Portsmouth, Prescot, Prestwich, Pudsey, Rawmarsh, Reading, Rochdale, Rotherham, Salford, Sheffield, Shipley, Solihull, South Shields, Southampton, Stockport, Stockton-on-Tees, Stoke-on-Trent, Stranraer, Stretford, Sunderland, Sutton Coldfield, Swansea, Swinton and Pendlebury, Tynemouth, Urmston, Wallasey, Wallsend, Warrington, Washington, Whitley Bay, and Wolverhampton.

Of course, to take advantage of 5G you will need not just 5G coverage but also a 5G phone and a 5G plan.

At the time of writing VOXI offers a number of 5G phones, including the iPhone 13 range and the Samsung Galaxy S21 range, while 5G is available on all of its plans.

4G coverage

As VOXI uses Vodafone’s infrastructure it has the same coverage as Vodafone, and that’s no bad thing, as Vodafone's network offers 99% 4G population coverage.

While that’s potentially behind EE and Three, it still means you’ll be able to get coverage almost everywhere and in most cases you’ll be getting fast 4G. You can expect coverage to rapidly improve too.

4G from Vodafone (and by extension VOXI) is now available in over 1000 larger towns and cities including but not limited to:

Basingstoke, Birmingham, Bournemouth, Bradford, Brighton, Coventry, Dudley, Edinburgh, Epsom, Ewell, Folkestone, Gateshead, Glasgow, Hatfield, Hove and Hastings, Hemel Hempstead, Huddersfield, Jarrow, Leeds, Leicester, Liverpool, London, Manchester, Maidstone, Newbury, Newcastle, Nottingham, Oldham, Pontefract, Portsmouth, Reading, Rotherham, Sheffield, Slough, Stockport, Sunderland, Sutton Coldfield, Staines, Stourbridge, Swinton, Southampton, Tunbridge, Wakefield, Walsall, Watford, Wells and West Bromwich.

Vodafone and VOXI’s 4G service is also available in thousands of smaller villages and other communities across the UK.

3G coverage

VOXI through Vodafone also has 99% population coverage with 3G, so its network is extensively available.

You can check each kind of coverage using VOXI’s coverage checker, linked above.

Plans

VOXI offers five SIM-only plans. The network also offers a small selection of smartphones that you can get on these plans. 

VOXI Pay Monthly Plans

 

Mobile Phones

SIM Only

Data Only

Plans Available

Max Data

Unlimited

Unlimited

N/A

Contract lengths

30 months

1 month

N/A

 

 

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SIM Only Deals
VOXI

0 Month Contract

15 GB data

UNLIMITED mins

UNLIMITED texts

£10.00 a month

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VOXI

0 Month Contract

25 GB data

UNLIMITED mins

UNLIMITED texts

£12.00 a month

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VOXI

0 Month Contract

30 GB data

UNLIMITED mins

UNLIMITED texts

£15.00 a month

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VOXI

0 Month Contract

100 GB data

UNLIMITED mins

UNLIMITED texts

£20.00 a month

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VOXI

0 Month Contract

Unlimited data

UNLIMITED mins

UNLIMITED texts

£35.00 a month

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View All VOXI Sim Only Deals

All of VOXI’s plans last just 30 days, so you have the flexibility to change or cancel them whenever you want. That's true on both Pay Monthly and SIM Only (which have the same selection) though on Pay Monthly you will have to pay off your phone over 30 months (or pay it all off in one go). Plans also all come with unlimited minutes, texts, and picture messages.

All plans include 5G, and all plans other than the unlimited data one also include 'Endless Social Media', which gives you the ability to use Snapchat, Instagram, WhatsApp, Facebook, Twitter, Pinterest, and Facebook Messenger as much as you want, without it eating into your data allowance. The only requirement is that you have some data left.

Similarly, many (but not all) plans additionally include 'Endless Video', which lets you stream content from Netflix, Amazon Prime Video, YouTube, TikTok, Twisted Mirror, My5, TVPlayer, and UKTV Play without it coming out of your data allowance.

VOXI also has an optional Endless Music pass that you can pay to add to your account that lets you use Spotify, Apple Music, Tidal, Deezer, Prime Music, Amazon Music Unlimited, SoundCloud and Napster without it coming out of your data allowance.

Note that of course it doesn’t include subscriptions to any of these music or video services.

Vodafone Perks and Policies

 

Mobile Phones

SIM Only

5G

Roaming

Tethering

Wi-Fi Calling

VoLTE

Data Rollover

Spending Caps

Unlimited Data

Family Plans

Credit Check

Endless Social Media

5G

VOXI offers 5G as standard, so you won’t have to pay any extra for it. Of course you’ll also need a phone that supports 5G, but if you’re buying a new one from VOXI then the 5G ones are all clearly labelled as such.

Roaming Destinations

VOXI lets you roam at no extra cost in the following 47 European destinations:

Austria, Azores, Belgium, Bulgaria, Canary Islands, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark (including Faroe Islands), Estonia, Finland, France (including Corsica), French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy (including Vatican City), Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Saint Martin, San Marino, Slovakia, Slovenia, Spain (including Balearic Islands), Sweden and Switzerland.

VOXI also offers 5G roaming in parts of Germany, Spain, Ireland, and Italy.

There’s a 20GB data limit when free roaming, and Endless passes won’t work – they’re only available in the UK.

Tethering

Tethering (also known as a personal hotspot) is allowed by VOXI, with the only data restriction being your own data allowance. That means you can use your phone’s mobile data connection to get other devices – such as tablets – online.

You can also use the Endless Social Media perk and any other Endless data passes you have when tethering a phone, laptop, or tablet. However, tethering a console, TV, Chromecast, or the like will cause data to come out of your normal allowance.

Wi-Fi Calling

Wi-Fi Calling is a service that allows you to call and text seamlessly over Wi-Fi, so you can keep talking when there’s no mobile signal. This is available on VOXI, which is something it has over most MVNOs.

VoLTE

VoLTE, aka Voice over LTE or 4G Calling, means being able to call over 4G, rather than 2G or 3G, and as with Wi-Fi Calling the main advantage is that it means you essentially have signal in more places. As with Wi-Fi Calling, this service is available on VOXI.

Data rollover

VOXI doesn’t offer data rollover, meaning you just get one month to use your data allowance before it resets. However, this is standard, as very few networks do let you roll over your data.

Spending caps

There aren’t any spending caps on VOXI, but you can’t spend outside your plan without manually buying top up credit, so just don’t add credit to your account if you don’t want to be charged more. Of course if you don’t add credit that also means you won’t be able to call premium rate numbers.

Unlimited data

VOXI offers plans with unlimited data whether you go SIM-only or buy a handset through the network. There’s no limit on how much data you can use in the UK either on an unlimited plan, though there is a 20GB limit when roaming.

Family plans

VOXI doesn’t offer family plans, so you won’t get a discount or any other perks for adding extra SIMs to your account. But VOXI is already competitively priced, so it’s not a huge loss.

Credit checks

VOXI won’t credit check you for its 30-day SIM-only plans, making them a great choice if you have bad credit or don’t want your credit searched. However, if buying a smartphone on contract through the network then you will be credit checked.

Unique perks

VOXI has a few extra perks, with all plans coming with Endless Social Data. This lets you use an unlimited amount of data for Snapchat, Instagram, WhatsApp, Facebook, Twitter, Pinterest, and Facebook Messenger. Any use of these services won’t come out of your data allowance.

Many but not all plans also come with Endless Video, which is the same concept when using TikTok, YouTube, Prime Video, Netflix, My5, TVPlayer, UKTV Play and Twisted Mirror.

You can also optionally add Endless Music to your account (at extra cost), which lets you use Spotify, Apple Music, TIDAL, Deezer, Prime Music, Amazon Music Unlimited, SoundCloud and Napster without it coming out of your data allowance.

Finally, another perk of VOXI is that if you get a friend to join, you’ll each get an Amazon gift card worth up to £20.

Awards

VOXI was voted the Best PAYG Network at the Uswitch Mobile Awards 2020. At the time of writing it’s not been a big winner since then though, so there are certainly networks with more (and more recent) awards.

Network

Network speeds

Opensignal – Mobile Network Experience, September 2021, and April 2020

Network

Download/upload speeds

4G latency (ms)

EE

44/9.7Mbps

36.0ms

Three

25.2/6.3Mbps

48.3ms

VOXI (Vodafone)

21.6/7.4Mbps

39.0ms

O2

17.1/5.4Mbps

38.1ms

VOXI’s network hasn’t been studied much, but Vodafone’s has and is likely to be similar, since they share infrastructure.

According to an Opensignal report from September 2021 (above), Vodafone achieved average download speeds of 21.6Mbps. That puts it behind EE and Three but ahead of O2, and it’s second for upload speeds. Those results factor in a combination of 5G, 4G and 3G, much like you might experience in the real world.

Its average latency (how long the network takes to respond to a request) on the other hand is 39.0ms according to an April 2020 report, which only beats Three – an older report was used there as latency isn’t included in the newer ones.

On the 5G front, Vodafone has an average download speed of 143.6Mbps according to Point Topic data in September 2020, while according to Ookla data from the first half of 2021, its median 5G download speed is 159Mbps, so VOXI's results may be similar.

Traffic management

VOXI’s traffic management policy is much the same as Vodafone’s, and the network notes that “during busy periods on our network we may need to manage traffic to ensure everyone has access to our services.”

It may also block or throttle your data in the event of activity that’s harmful to the network, but otherwise speeds should be unrestricted.

Network Frequencies

VOXI Network Frequencies

Frequency

Frequency Band

Network

800MHz

Band 20

4G

900MHz

Band 8 2G & 3G

1400MHz SDL

Band 32

4G

1800MHz

Band 3

2G

2100MHz

Band 1

3G

2600MHz FDD

Band 7

4G

2600MHz TDD

Band 38

4G

3400MHz

n78 5G

3600MHz

n78 5G

Vodafone (and by extension VOXI) uses the 800MHz, 1400MHz and 2600MHz bands for 4G. The 800MHz band is long range and good at penetrating walls and other solid objects, which makes it useful in both rural locations (where there aren’t many masts) and more built-up areas.

But it doesn’t have the available capacity of the 2600MHz band, which makes the latter better for busy areas with lots of simultaneous connections. The 1400MHz band sits in the middle in terms of strengths and weaknesses. As for 5G, it relies on the high frequency 3400MHz and 3600MHz bands for that. For more in-depth information, check out our 4G and 5G frequencies guide.

Customer service

There isn’t much information on the quality of VOXI’s customer service, but it’s run by Vodafone and there are some reports on that network.

According to an Ofcom customer service report from May 2021, Vodafone had 20 complaints to Ofcom per 100,000 subscribers, which is more than most but not all networks. The report added that 90% of customers were satisfied with Vodafone's service, but 16% had a reason to complain, and 55% were satisfied with the way their complaints were handled. Additionally, the average call waiting time was apparently 1 minute and 56 seconds.

VOXI itself though is rated 3.8/5 on Trustpilot, which equates to 'great'. That's with 17,179 ratings at the time of writing.

Conclusion

VOXI is a promising, good value network giving you a lot of flexibility. Its main strengths are video, social media and instant messaging, since you can use these things without delving into your data, but the availability of 5G, unlimited data, free roaming, Wi-Fi Calling, 4G Calling and tethering also makes it competitive with other networks.

However, free roaming is limited to Europe, and it lacks a pay as you go service, so whether it’s a good fit will depend on what you want from your network.

Alternatives

Since VOXI is run by Vodafone and uses Vodafone’s infrastructure, Vodafone itself is an obvious alternative. This network has a wider range of plans as well as more premium extras, such as entertainment subscriptions, but prices are also higher.

Other options include Virgin Mobile, Lebara, Asda Mobile, and Talkmobile, all of which also share Vodafone’s coverage, and which are typically more competitively priced than Vodafone, making them more similar to VOXI.

And if you don’t want Vodafone/VOXI’s coverage specifically then there are loads of options, including EE, Three, O2, and all the MVNOs that use their coverage. Check our main network page for details of all of these.

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