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VOXI Review and Network Coverage

24th May 2021

VOXI coverage

VOXI is a mobile virtual network operator (MVNO) powered and run by Vodafone.

But it stands out from Vodafone – and other UK networks – in a number of key ways, most notably the fact that you can use many popular video streaming services and forms of social media without eating into your data allowance.

VOXI isn’t perfect though, so to help you decide whether it’s the right network for you we’ve put it through a full review, as well as detailing its coverage.




No data limits on social media and video

No Pay As You Go

Good value

Limited plan choices

Flexible plans


Our Rating


VOXI Coverage

Network Type

Coverage by population







As VOXI uses Vodafone’s infrastructure it has the same coverage as Vodafone, and that’s no bad thing, as Vodafone's network offers 99, 99 and 99 per cent 4G, 3G and 2G population coverage respectively.

While that’s potentially behind EE and Three, it still means you’ll be able to get coverage almost everywhere and in most cases you’ll be getting fast 4G. You can expect coverage to rapidly improve too.

4G Network Coverage Comparison


4G coverage by population


> 99%

VOXI (Vodafone)






4G from Vodafone (and by extension VOXI) is now available in around 1000 larger towns and cities including but not limited to:

Basingstoke, Birmingham, Bournemouth, Bradford, Brighton, Coventry, Dudley, Edinburgh, Epsom, Ewell, Folkestone, Gateshead, Glasgow, Hatfield , Hove and Hastings, Hemel Hempstead, Huddersfield, Jarrow, Leeds, Leicester, Liverpool, London, Manchester, Maidstone, Newbury, Newcastle, Nottingham, Oldham, Pontefract, Portsmouth, Reading, Rotherham, Sheffield, Slough, Stockport, Sunderland, Sutton Coldfield, Staines, Stourbridge, Swinton, Southampton, Tunbridge, Wakefield, Walsall, Watford, Wells and West Bromwich.

Vodafone and VOXI’s 4G service is also available in thousands of smaller villages and other communities across the UK.

5G coverage

VOXI switched on its 5G service on October 29th, 2019, making it the second MVNO to do so (after BT). As for coverage, it's the same as Vodafone, which at the time of writing offers partial 5G coverage in 100 UK towns and cities, with many of the major ones listed in the chart below.

VOXI 5G Coverage Rollout

Major locations with 5G

5G from later in 2021





















Newcastle upon Tyne








The full list of places with at least partial 5G coverage on VOXI at the time of writing is as follows:

Aberdeen, Alexandria, Ambleside, Aughton (Sth Yorks), Basingstoke, Bebington, Belfast, Birkenhead, Birmingham, Bishopbriggs, Blaydon, Bolton, Bootle, Bournemouth, Bradford, Bristol, Bristol Airport, Cardiff, Cheadle and Gatley, Cheltenham, Chesterfield, Clydebank, Crawley (West Sussex), Crosby, Dewsbury, Dinas Powys, Droylsden, Dudley (West Midlands), Dundee, Eccles, Edinburgh, Eston and South Bank, Felling, Gateshead, Glasgow, Gloucester, Gosforth (Tyne & Wear), Guildford, Hebburn, Helensburgh, Horwich, Huddersfield, Huyton-with-Roby, Inner London, Isles of Scilly, Jarrow, Kingston upon Hull, Kingswood (Bristol), Lancaster, Leeds, Lisburn, Liverpool, Llandudno, Long Benton/Killingworth, Manchester, Mangotsfield, Middlesbrough, Morley, Mosborough/Highlane, Newbury, Newcastle upon Tyne, Newtownabbey, North Shields, Oldbury/Smethwick, Outer London, Paisley, Penarth, Plymouth, Portsmouth, Prescot, Prestwich, Pudsey, Rawmarsh, Reading, Rochdale, Rotherham, Salford, Sheffield, Shipley, Solihull, South Shields, Southampton, Stockport, Stockton-on-Tees, Stoke-on-Trent, Stranraer, Stretford, Sunderland, Sutton Coldfield, Swansea, Swinton and Pendlebury, Tynemouth, Urmston, Wallasey, Wallsend, Warrington, Washington, Whitley Bay, and Wolverhampton.

Of course, to take advantage of 5G you will need not just 5G coverage but also a 5G phone and a 5G plan.

At the time of writing VOXI offers a number of 5G phones, including the iPhone 12 range and the Samsung Galaxy S21 range, while 5G is available on most of its plans.

Network Speeds and Frequencies

VOXI uses standard 4G, which is around 5 times faster than a typical 3G network.

Opensignal – Mobile Network Experience, October 2020, and April 2020


4G download/upload speeds

4G latency (ms)







VOXI (Vodafone)






VOXI’s network hasn’t been studied much, but Vodafone’s has and is likely to be similar, since they share infrastructure.

According to an Opensignal report from October 2020 (above), Vodafone achieved average 4G download speeds of 22.4Mbps. That puts it behind EE but ahead of Three and O2. It's also second for upload speeds.

Its average latency (how long the network takes to respond to a request) on the other hand is 39.0ms according to an April 2020 report, which only beats Three.

On the 5G front, Vodafone has an average download speed of 143.6Mbps according to Point Topic data in September 2020, so VOXI's may be similar.

Across all network types (3G, 4G and 5G), OpenSignal found in April 2021 that Vodafone had an average download speed of 21Mbps, while its upload speed across network types averaged 8.1Mbps.

VOXI Network Frequencies


Frequency Band



Band 20



Band 8 2G & 3G

1400MHz SDL

Band 32



Band 3



Band 1


2600MHz FDD

Band 7


2600MHz TDD

Band 38



n78 5G


n78 5G

Vodafone (and by extension VOXI) uses the 800MHz, 1400MHz and 2600MHz bands for 4G. The 800MHz band is long range and good at penetrating walls and other solid objects, which makes it useful in both rural locations (where there aren’t many masts) and more built up areas.

But it doesn’t have the available capacity of the 2600MHz band, which makes the latter better for busy areas with lots of simultaneous connections. The 1400MHz band sits in the middle in terms of strengths and weaknesses. As for 5G, it relies on the high-frequency 3400MHz and 3600MHz bands for that. For more in depth information, check out our 4G frequencies guide.

Planned improvements

VOXI is largely reliant on Vodafone for improvements, and that network currently seems focused on expanding its (and VOXI’s) 5G coverage.

Traffic management

VOXI’s traffic management policy is much the same as Vodafone’s, and the network notes that “during busy periods on our network we may need to manage traffic to ensure everyone has access to our services.”

It may also block or throttle your data in the event of activity that’s harmful to the network, but otherwise speeds should be unrestricted.


VOXI offers four SIM-only plans. The network also offers a small selection of smartphones that you can get on these plans. 

SIM Only Deals

0 Month Contract

15 GB data



£10.00 a month

View Deal


0 Month Contract

30 GB data



£15.00 a month

View Deal


0 Month Contract

60 GB data



£20.00 a month

View Deal


0 Month Contract

Unlimited data



£30.00 a month

View Deal

View All VOXI Sim Only Deals

Plan Benefits

Endless Social Media

EU Roaming

Global Roaming


Data Rollover

WiFi Calling


All of VOXI’s plans last just 30 days, so you have the flexibility to change or cancel them whenever you want. That's true on both Pay Monthly and SIM Only (which have the same selection) though on Pay Monthly you will have to pay off your phone over 30 months (or pay it all off in one go). Plans also all come with unlimited minutes, texts, and picture messages.

All but the cheapest plan include 5G, and all plans other than the unlimited data one also include 'Endless Social Media', which gives you the ability to use Snapchat, Instagram, WhatsApp, Facebook, Twitter, Pinterest, and Facebook Messenger as much as you want, without it eating into your data allowance. The only requirement is that you have some data left.

Similarly, the 15GB and 45GB plans additionally include 'Endless Video', which lets you stream content from Netflix, Amazon Prime Video, YouTube, TikTok, Twisted Mirror, My5, TVPlayer, and UKTV Play without it coming out of your data allowance.

VOXI also has an optional Endless Music pass that you can pay to add to your account that lets you use Spotify, Apple Music, Tidal, Deezer, Prime Music, Amazon Music Unlimited, SoundCloud and Napster without it coming out of your data allowance.

Note that of course it doesn’t include subscriptions to any of these music or video services.

VOXI also allows you use as much of your data as you want for tethering on all of its plans. Finally, another perk of VOXI is that if you get a friend to join you’ll each get an Amazon gift card worth up to £20.

Data Only Plans – For Tablets and Dongles

VOXI doesn’t offer any data only plans, however you’re free to use the network’s SIM cards in the likes of tablets, so you can always sign up for a standard plan.

Pay As You Go

VOXI doesn’t currently offer any Pay As You Go services.


Tethering (also known as a personal hotspot) is allowed by VOXI, with the only data restriction being your own data allowance. That means you can use your phone’s mobile data connection to get other devices – such as tablets – online. You can also use the endless social data and any other endless data passes you have when tethering a phone, laptop or tablet. However, tethering a console, TV, Chromecast, or the like will cause data to come out of your normal allowance.

WiFi Calling

Wi-Fi Calling is a service that allows you to call and text seamlessly over Wi-Fi, so you can keep talking when there’s no mobile signal. This is available on VOXI, which is something it has over most MVNOs.


VoLTE, aka Voice over LTE or 4G Calling, means being able to call over 4G, rather than 2G or 3G, and as with Wi-Fi Calling the main advantage is that it means you essentially have signal in more places. As with Wi-Fi Calling, this service is available on VOXI.

Roaming Destinations

VOXI lets you roam at no extra cost in the following 48 European destinations:

Austria, Azores, Belgium, Bulgaria, Canary Islands, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark (including Faroe Islands), Estonia, Finland, France (including Corsica), French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Saint Martin, San Marino, Slovakia, Slovenia, Spain (including Balearic Islands), Sweden, Switzerland, Turkey and Vatican City.

VOXI also offers 5G roaming in parts of Germany, Spain, the Republic of Ireland, and Italy.

Customer service

There isn’t much information on the quality of VOXI’s customer service, but it’s run by Vodafone and there are some reports on that network.

According to an Ofcom customer service report from May 2021, Vodafone had 20 complaints to Ofcom per 100,000 subscribers, which is more than most but not all networks. The report added that 90% of customers were satisfied with Vodafone's service, but 16% had a reason to complain, and 55% were satisfied with the way their complaints were handled. Additionally, the average call waiting time was apparently 1 minute and 56 seconds.

VOXI itself though is rated 4.5/5 on Trustpilot, which equates to 'excellent'. That's with 13,690 ratings at the time of writing.


VOXI is a promising, good value network giving you a lot of flexibility. Its main strengths are video, social media and instant messaging, since you can use these things without delving into your data, but the availability of 5G, unlimited data, free roaming, Wi-Fi Calling, 4G Calling and tethering also makes it competitive with other networks.

However, free roaming is limited to Europe and it lacks a pay as you go service, so whether it’s a good fit will depend on what you want from your network.

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