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VOXI Review and Network Coverage

15th September 2020

VOXI coverage

VOXI is a mobile virtual network operator (MVNO) powered and run by Vodafone.

But it stands out from Vodafone – and other UK networks – in a number of key ways, most notably the fact that you can use many popular video streaming services and forms of social media without eating into your data allowance.

VOXI isn’t perfect though, so to help you decide whether it’s the right network for you we’ve put it through a full review, as well as detailing its coverage.

Summary

Pros

Cons

No data limits on social media and video

No Pay As You Go

Good value

Limited plan choices

Flexible plans

 

Our Rating

Coverage

VOXI Coverage

Network Type

Coverage by population

4G 

99%

3G

99%

2G

99%

As VOXI uses Vodafone’s infrastructure it has the same coverage as Vodafone, and that’s no bad thing, as Vodafone's network offers 99, 99 and 99 per cent 4G, 3G and 2G population coverage respectively.

While that’s potentially behind EE and Three, it still means you’ll be able to get coverage almost everywhere and in most cases you’ll be getting fast 4G. You can expect coverage to rapidly improve too.

4G Network Coverage Comparison

Network

4G coverage by population

EE

> 99%

VOXI (Vodafone)

99%

O2

99%

Three

99.8%

4G from Vodafone (and by extension VOXI) is now available in around 1000 larger towns and cities including but not limited to:

Basingstoke, Birmingham, Bournemouth, Bradford, Brighton, Coventry, Dudley, Edinburgh, Epsom, Ewell, Folkestone, Gateshead, Glasgow, Hatfield , Hove and Hastings, Hemel Hempstead, Huddersfield, Jarrow, Leeds, Leicester, Liverpool, London, Manchester, Maidstone, Newbury, Newcastle, Nottingham, Oldham, Pontefract, Portsmouth, Reading, Rotherham, Sheffield, Slough, Stockport, Sunderland, Sutton Coldfield, Staines, Stourbridge, Swinton, Southampton, Tunbridge, Wakefield, Walsall, Watford, Wells and West Bromwich.

Vodafone and VOXI’s 4G service is also available in thousands of smaller villages and other communities across the UK.

5G coverage

VOXI switched on its 5G service on October 29th, 2019, making it the second MVNO to do so (after BT). As for coverage, it's the same as Vodafone, which at the time of writing offers partial 5G coverage in 46 UK towns and cities, with the major ones listed in the chart below.

VOXI 5G Coverage Rollout

Major locations with 5G

5G from later in 2020

Belfast

Blackpool

Birmingham

Bournemouth

Bristol

 

Cardiff

 

Edinburgh

 

Glasgow

 

Leeds

 

Liverpool

 

London

 

Manchester

 

Portsmouth

 

Southampton

 

The full list of places with at least partial 5G coverage on VOXI at the time of writing is as follows:

Ambleside, Bebington, Belfast, Bishopbriggs, Birkenhead, Birmingham, Bootle, Bristol, Bristol and Gatwick Airport, Cardiff, Cheadle and Gatley, Cheltenham, Droylsden, Eccles, Edinburgh, Glasgow, Guildford, Horwich, Huyton-with-Roby, Isle of Scilly, Kingswood, Lancaster, Leeds, Liverpool, Llandudno, London, Manchester, Mangotsfield, Newbury, Paisley, Penarth, Plymouth, Portsmouth, Prestwich, Reading, Rochdale, Salford, Solihull, Southampton, Stockport, Stoke-on-Trent, Stretford, Swansea, Wallasey, Warrington, and Wolverhampton.

VOXI hasn’t confirmed what sort of 5G speeds you can expect, but based on Vodafone’s speeds they’re likely to average between around 150-200Mbps. However, to take advantage of 5G you will need not just 5G coverage but also a 5G phone and a 5G plan.

At the time of writing VOXI offers the Samsung Galaxy S20 5G, Samsung Galaxy S20 Plus 5G, and Samsung Galaxy S20 Ultra 5G, while 5G is available on an unlimited data plan.

Network Speeds and Frequencies

VOXI uses standard 4G, which is around 5 times faster than a typical 3G network.

Opensignal – Mobile Network Experience, April 2020

Network

4G download/upload speeds

4G latency (ms)

EE

35.9/10.2Mbps

36.0ms

Three

22.4/8.2Mbps

48.3ms

VOXI (Vodafone)

25.4/9.1Mbps

39.0ms

O2

18.0/6.4Mbps

38.1ms

VOXI’s network hasn’t been studied much, but Vodafone’s has and is likely to be similar, since they share infrastructure.

According to an Opensignal report from April 2020 (above), Vodafone achieved average 4G download speeds of 25.4Mbps. That puts it behind EE but ahead of Three and O2. It's also second for upload speeds.

Its average latency (how long the network takes to respond to a request) on the other hand is 39.0ms, which only beats Three.

VOXI Network Frequencies

Frequency

Frequency Band

Network

800MHz

Band 20

4G

900MHz

Band 8 2G & 3G

1400MHz SDL

Band 32

4G

1800MHz

Band 3

2G

2100MHz

Band 1

3G

2600MHz FDD

Band 7

4G

2600MHz TDD

Band 38

4G

3400MHz

Band 42 5G

Vodafone (and by extension VOXI) uses the 800MHz, 1400MHz and 2600MHz bands for 4G. The 800MHz band is long range and good at penetrating walls and other solid objects, which makes it useful in both rural locations (where there aren’t many masts) and more built up areas.

But it doesn’t have the available capacity of the 2600MHz band, which makes the latter better for busy areas with lots of simultaneous connections. The 1400MHz band sits in the middle in terms of strengths and weaknesses. As for 5G, it relies on the high-frequency 3400MHz band for that. For more in depth information, check out our 4G frequencies guide.

Planned improvements

VOXI is largely reliant on Vodafone for improvements, and that network currently seems focused on expanding its (and VOXI’s) 5G coverage.

Traffic management

VOXI’s traffic management policy is much the same as Vodafone’s, and the network notes that “during busy periods on our network we may need to manage traffic to ensure everyone has access to our services.”

It may also block or throttle your data in the event of activity that’s harmful to the network, but otherwise speeds should be unrestricted.

Plans

VOXI offers four SIM-only plans. The network also offers a small selection of smartphones that you can get on these plans. 

SIM Only Deals
VOXI

0 Month Contract

6 GB data

UNLIMITED mins

UNLIMITED texts

£10.00 a month

View Deal

VOXI

0 Month Contract

12 GB data

UNLIMITED mins

UNLIMITED texts

£12.00 a month

View Deal

VOXI

0 Month Contract

20 GB data

UNLIMITED mins

UNLIMITED texts

£15.00 a month

View Deal

VOXI

0 Month Contract

60 GB data

UNLIMITED mins

UNLIMITED texts

£20.00 a month

View Deal

VOXI

0 Month Contract

Unlimited data

UNLIMITED mins

UNLIMITED texts

£30.00 a month

View Deal

View All VOXI Sim Only Deals

Plan Benefits

Endless Social Media

EU Roaming

Global Roaming

Tethering

Data Rollover

WiFi Calling

VoLTE

All of VOXI’s plans last just 30 days, so you have the flexibility to change or cancel them whenever you want. That's true on both Pay Monthly and SIM Only (which have the same selection) though on Pay Monthly you will have to pay off your phone over 30 months. Plans also all come with unlimited minutes, texts, and picture messages.

All but the cheapest plan include 5G, and all plans other than the unlimited data one also give you the ability to use Snapchat, Instagram, WhatsApp, Facebook, Twitter, Pinterest, and Facebook Messenger as much as you want, without it eating into your data allowance. The only requirement is that you have some data left.

Similarly, the 15GB and 45GB plans additionally let you stream content from Netflix, Amazon Prime Video, YouTube, My5, TVPlayer, and UKTV Play without it coming out of your data allowance.

VOXI also has an optional Endless Music pass that you can pay to add to your account that lets you use Spotify, Apple Music, Tidal, Deezer, Prime Music, Amazon Music Unlimited, SoundCloud and Napster without it coming out of your data allowance.

Note that of course it doesn’t include subscriptions to any of these music or video services.

VOXI also allows you use as much of your data as you want for tethering on all of its plans. Finally, another perk of VOXI is that if you get a friend to join you’ll each get an Amazon gift card worth up to £20.

Data Only Plans – For Tablets and Dongles

VOXI doesn’t offer any data only plans, however you’re free to use the network’s SIM cards in the likes of tablets, so you can always sign up for a standard plan.

Pay As You Go

VOXI doesn’t currently offer any Pay As You Go services.

Tethering

Tethering is allowed by VOXI, with the only data restriction being your own data allowance. That means you can use your phone’s mobile data connection to get other devices – such as tablets – online. You can also use the endless social data and any other endless data passes you have when tethering a phone, laptop or tablet. However, tethering a console, TV, Chromecast, or the like will cause data to come out of your normal allowance.

WiFi Calling

Wi-Fi Calling isn’t supported by VOXI. It’s a service that allows you to call and text seamlessly over Wi-Fi, so you can keep talking when there’s no mobile signal. We’ll update this page if VOXI ever starts offering it.

VoLTE

VoLTE, aka Voice over LTE or 4G Calling, isn’t offered by VOXI. As the name suggests, it means being able to call over 4G, rather than 2G or 3G, and as with Wi-Fi Calling the main advantage is that it means you essentially have signal in more places. We’ll let you know if VOXI ever starts offering this.

Roaming Destinations

VOXI lets you roam at no extra cost in the following 48 European destinations:

Austria, Azores, Belgium, Bulgaria, Canary Islands, Channel Islands, Croatia, Cyprus, Czech Republic, Denmark (including Faroe Islands), Estonia, Finland, France (including Corsica), French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Saint Martin, San Marino, Slovakia, Slovenia, Spain (including Balearic Islands), Sweden, Switzerland, Turkey and Vatican City.

VOXI also offers 5G roaming in parts of Germany, Spain, the Republic of Ireland, and Italy.

Customer service

There isn’t much information on the quality of VOXI’s customer service, but it’s run by Vodafone and there are some reports on that network.

According to an Ofcom complaints report from early 2020, Vodafone had more complaints than any other network on test, at 5 per 100,000 subscribers. Its main complaints drivers were complaints handling at 31%, issues relating to billing, pricing, and charges at 26%, and issues relating to changing provider at 21%.

VOXI itself though is rated 4.6/5 on Trustpilot, which equates to 'excellent'. That's with 5,717 ratings at the time of writing.

Conclusion

VOXI is a promising, good value network giving you a lot of flexibility. Its main strengths are video, social media and instant messaging, since you can use these things without delving into your data, but the availability of 5G, unlimited data, free roaming and tethering also makes it competitive with other networks.

However, free roaming is limited to Europe and it lacks most premium extras, such as VoLTE and Wi-Fi Calling, so whether it’s a good fit will depend on what you want from your network.

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