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A PAC code is your key to changing network without losing your number, so if you’re looking to change network then it’s probably something you’ll want.
Below we’ve explained in more detail exactly what a PAC code is, then we’ve highlighted the easiest way to get one – there’s a simple system that’s basically the same for every network, and allows you to get a PAC code almost instantly, and without having to talk to anyone.
Finally, you’ll find an overview of alternative methods for getting a PAC code from any of the UK’s major networks.
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What is a PAC code?
A PAC code is a ‘Porting Authorisation Code’ – a nine-digit code that allows you to move your number to another mobile network. So it’s something that you’ll need if you’re changing network but don’t want to change your number.
Once you’ve got your PAC code you simply give it to the network you’re moving to (generally by filling in an online form) and they handle the rest – communicating the move with your old network and getting your number transferred, often by the next working day.
But how do you actually get your PAC code in the first place? Read on to find out.
How to get a PAC code from any network in 60 seconds
Getting a PAC code from your network is easy. All you have to do – no matter what network you’re requesting the code from – is text ‘PAC’ to 65075, using the number that you want to keep.
Note that in some cases you’ll need to provide additional information along with the word ‘PAC’, typically your date of birth in the format DDMMYY. For example, in that case you might text ‘PAC 170487’. However in this case you’ll likely get a message back telling you as much if you send the word ‘PAC’ without the additional information.
Requesting your PAC code this way is free to do, you’ll get a reply almost instantly, and as well as your code you’ll also get other important information, such as whether you’ll currently have to pay a fee to change network (which you might if you’re still in contract).
This isn’t the only way to request the code though, as many networks also let you call them or request the code online. These methods are listed below.
Whatever the method of requesting it, make sure you do so before closing your account with the network in question. Also be aware that the code only lasts 30 days, so if you don’t give it to your new network in that time frame, you’ll have to request another one.
Note also that you may have to supply some account or identity information, so make sure you have things like your account number to hand. You should also make sure you’re out of contract when you do this, otherwise you may have to pay an early exit fee.
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Alternative ways to request a PAC code
If you'd like to speak to someone or go through your existing network directly there are still other ways to get your PAC code.
EE
To get a PAC code from EE, just call 150 from your EE phone or 07953 966 250 from any other phone, or select ‘Leave EE’ on your Account Settings page.
Three
To get a PAC code from Three, simply call 333 from your Three phone or 0333 338 1001 from any other phone. Alternatively, you can request it from your My3 account online, or use Three’s live chat.
O2
Leaving O2? You can request your PAC by calling 202 from your O2 phone. Or you can get it online through your My O2 account.
Vodafone
On Vodafone you can request a PAC code by calling 191 from your Vodafone phone or get it via your My Vodafone online account. You can also request it via web chat.
BT Mobile
On BT Mobile you can get your PAC by calling 0800 800 150 from any phone, or by logging in to My BT and going to Mobile > Thinking of leaving BT.
iD Mobile
To get a PAC code from iD Mobile, log in to the My iD app or log in to your account at my.idmobile.co.uk, then go to My Account > Thinking of Leaving > Switch or Cancel Now > Get PAC code.
Giffgaff
If you’re on Giffgaff you can just request a PAC code on Giffgaff’s website.
Lyca Mobile
For Lyca Mobile you simply call 322 on your Lyca Mobile handset or 0207 132 0322 from any other handset.
Plusnet Mobile
To request a PAC code on Plusnet Mobile, dial 500 on your Plusnet handset or 0800 079 1133 from any phone.
Sky Mobile
To get a PAC from Sky, just call Sky Mobile on 03300 412 524 from any phone. You can also head to sky.com/leavesky.
VOXI
If you’re on VOXI you can call the network on 0808 0057 451 from any phone, or log in to your online account and select ‘Leave VOXI’.
Smarty Mobile
You can request a PAC code through the ‘Account Settings’ section of your account on Smarty’s website. From there select ‘Manage Plan’ and under the ‘Leave SMARTY’ section follow the instructions. You can also speak to Smarty via webchat at smarty.co.uk/contact, or email Smarty at team@smarty.co.uk.
Tesco Mobile
Just go to ‘My Account,’ select ‘View or Change my account details’, and then ‘Leaving Tesco Mobile?’ You can also request your PAC through web chat, or dial 4455 from your Tesco Mobile phone.
Virgin Mobile
To get your PAC code from Virgin, just sign into your online account and select ‘Switching’. Alternatively you can call Virgin Mobile on 789 from your Virgin Mobile phone or on 0345 6000 789 from any other phone.
Lebara Mobile
On Lebara Mobile it’s as simple as filling in this form.
Asda Mobile
To get your PAC code on Asda Mobile, just call 2732 from your Asda Mobile phone or 0808 006 2732 from any other phone. You can also request it via your online account.
Talkmobile
If you’re a Talkmobile customer, you can get your PAC by calling 5888 from your Talkmobile phone, or 0333 304 8064 from any other phone.
