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WiFi Calling on EE: Everything you need to know

23rd September 2015

EE’s WiFi Calling service is almost here. Not sure what it is or why you should care? We’ve got all the answers.

EE has been talking a lot about WiFi Calling lately, but the network hasn’t always made it entirely clear what it is, when you can get it or why you’d want it, so we’ve filled in the gaps with all the information currently available on EE’s exciting new service.

What is it?

WiFi Calling is basically exactly what it sounds- it’s the ability to make and receive calls over WiFi and it also allows you to send and receive texts over WiFi.

What’s so good about it?

WiFi Calling allows you to keep texting and calling even when you’re in an area with no signal, though you will of course need to be connected to a WiFi network.

So if you don’t get much signal in your home or office or if you’re in a hotel or coffee shop with no signal for example you can just use WiFi instead. You can check it out in action in the video below.

Not only does it make it possible to continue communicating in places where you wouldn’t otherwise be able to, but it’s incredibly simple to use. There’s no apps to download or accounts to setup. You just use your standard text message app and dialler for it, it will simply automatically use WiFi rather than your mobile network when there’s no signal.

It will also automatically connect to a WiFi network after you’ve connected to it once and calls and texts come out of your normal monthly allowance, so there aren’t any extra charges for using WiFi Calling.

When can I get it?

WiFi Calling is available now, so if you have a compatible handset on EE you should be able to start using it immediately.

What phones are supported?

WiFi Calling currently works on the Samsung Galaxy S6, Samsung Galaxy S6 Edge, Samsung Galaxy S6 Edge+, HTC One M9, iPhone 6S, iPhone 6S Plus, iPhone 6, iPhone 6 Plus, iPhone 5s, iPhone 5c, Sony Xperia Z5, Sony Xperia Z5 Compact, Microsoft Lumia 640, Microsoft Lumia 640 XL, Samsung Galaxy S5, EE Harrier and EE Harrier Mini. EE hasn’t stated what other phones WiFi Calling will be coming to or when, but we’d expect major handsets such as the LG G4 will get it, among many others.

How do I set it up?

How you set WiFi Calling up will depend on your phone, but the process is broadly similar across handsets. The first step is to connect to a WiFi network and make sure your phone’s software is up to date. Then head into the settings menu and find the WiFi Calling toggle. On an iPhone you go Settings > Phone > Wi-Fi Calls and turn the allow Wi-Fi Calls setting on. On the Samsung Galaxy S6 you go Settings > Application > Phone and tap the box next to WiFi Calling, on the Samsung Galaxy S5 you go Settings > Call and tap the WiFi Calling box, on an HTC One M9 you hit the phone icon, press the three dots at the top right, click menu and tap WiFi Calling, and on the Lumia 640 you go Settings > mobile + SIM > SIM settings and slide the WiFi Calling toggle to on. Whichever phone you’re using you’ll then receive a confirmation message within 24 hours and will see a new icon next to the WiFi symbol, showing that you’re ready to start calling over WiFi.
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