November 1, 2016

Three 4G Coverage and Network Summary

Updated: November, 2016

Three 4G

Introduction to Three 4G

Three has a 4G mobile network, however it purchased the least amount of 4G frequency spectrum in the UK’s 4G auction. It was also the last major network to launch 4G, but it aims to hit 98 per cent population coverage with 4G ultimately. Right now it has over 63% UK population coverage and according to OpenSignal its customers can get a 4G signal 39.77% of the time in the UK.

Three 4G Network Overview

Types of 4G from Three:

  • Standard 4G – Around 5 times faster than a standard 3G network.

 4G from Three uses the following network frequency:

  • 800 MHz (0.8 GHz) and 1800 MHz (1.8 GHz)

Find out more about 4G frequencies in the UK here.

Three 4G Coverage

Three-Coverage-Checker
Three now has over 63% UK population coverage with 4G. In fact, it might have far more than that, as it hasn’t updated the figure in a while. Towns and cities with partial or full coverage include: Aberdeen, Birmingham, Blackpool, Bolton, Bournemouth, Bradford, Brighton, Bristol, Cambridge, Cardiff, Cheltenham, Coventry, Derby, Dundee, Durham, Edinburgh, Exeter, Glasgow, Gloucester, Huddersfield, Ipswich, Leeds, Leicester, Liverpool, London, Luton, Manchester, Milton Keynes, Newcastle Upon Tyne, Northampton, Norwich, Nottingham, Oxford, Plymouth, Portsmouth, Preston, Sheffield, Southampton, Southend On Sea, Stoke On Trent, Swindon, Watford and York.

Three 4G Super Voice

Three is the first and currently only UK network to offer a Voice over LTE (VoLTE) service. Called 4G Super Voice, the service allows customers to make calls over 4G. This improves call quality among other things and is rapidly being rolled out across the UK, with around 65% of the UK population already covered indoors.

Coverage

Three in depth coverage guide
For deeper insights into Three’s 4G footprint, speeds and reliability on both a local and national scale head over to our Three 4G: Speeds and footprint guide.

Use Three‘s 4G coverage checker to find out more about Three’s 4G coverage in your area, including signal strengths and details on both indoor and outdoor coverage.

Roaming destinations

Three also offers services abroad, allowing you to continue to use your data, minutes and texts at no extra cost. Currently this is available in 42 different locations, specifically Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, Indonesia, Israel, Italy, Jersey, Lanzarote, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland and the United States.

That list is growing all the time and the network recently asked its customers where they wanted inclusive roaming added next, with Germany, Cyprus and Portugal coming out on top, so hopefully we’ll see Feel At Home in these locations soon. However be aware that currently only 3G is offered by Three in Feel At Home locations and that free roaming isn’t included on Three’s Essential plans .

Latest Three 4G News

  • iftekhar

    Three days to countdown in birmingham! Excited about 4g lte at no extra cost! Thank you three! Continue to be a customer for the years ahead! :-)

  • nahsar ali

    Anyone tried three 4g yet

  • Jason P G Mullins

    When is Birmingham going to get its full roleout it’s a long wait

    • Kevin Thomas

      Hi

      Three 4G

      4G is currently being trialled in London, Birmingham and Manchester.
      Three expect to launch 4G to customers in the above cities before the end of March but no more news than that. You will need a 4G ready phone …..

      You could try popping into your local store and ask.They may have a heads up ?

  • Jordan Becker

    I am running a custom rom on my htc one on three. Will i still get 4g LTE

  • dean

    At the moment i’m getting around 10 to 26mb, with a iphone 5s, i live near eastham station london UK, it’s really fast at Time but at Nights it’s slow around 2 to 4mb, so it’s mixed data downloads at the moment i only got 4G a few Times rare though i can see it coming

  • Arkadiusz

    I believe I tried since it shows 4G on my iPhone 5 in some locations in London like: Chiswick or Richmond park yesterday. Feels like it’s faster but can’t say how much, didn’t try to speed test it yet.

  • Jim Fakler

    What about Londonderry ni

  • http://aaronrussell.eu Aaron

    I keep getting 4G in Huddersfield, fast when on it, 20mb download, 15mb upload, ping is lower too! Bit patchy though, keeps switching between 4G and 3G

  • Josh Gibbens

    Just a heads up that 4G has gone live in the Knightswood area of Glasgow.

    • Joe

      Hi anyone know when is will be live Glasgow^^ Clydebank or has any one experienced any activity thanks

  • Jay

    Just started to get 4g in Leeds Street, Liverpool. No signal here according to official coverage on Three website. Getting 44 down, 16 up. We’ll pleased! <3 3

  • john

    I noticed for the first time last night my signal change from 3g to 4g in cardiff.
    I loaded up the appstore & started downloading stuff. It ranged from 5mb – 50mb a second. Actual speed 0.5mb – 5mb.
    I turned to my girlfriend with a big smile & said wow this is faster than our virgin landlind.
    The only issue is that at home & now work im only getting 1 signal bar where as witg 3g I always have max signal.

  • Gary Longden

    4g is now in sheffield 45-49mb download and around 18mb upload :)

    • John

      Where in Sheffield have you seen that speed? I live in west street, and the maximum I’ve seen is 35Mbit down and 2Mbit up. But usually it’s more like 20/0.6. If you try to download something continuously, it will drop to about 15 to 20mbit. And I have never seen any decent upload speed.

  • Bunter

    I live in Mastrict Aberdeen on open signal app its showing 4G in the morning and 3G at night download speed on 3g 61ms ping, 10.5 Mbps 2.0 upload on my S4 Much faster when showing 4G but my phone still has not downloaded the 4G app that was meant to be available if the handset was in range of a 4g signal can anyone advise on this?
    Exciting times even for a 50+ guy!

  • adam

    HI,

    where in sheffield have you had 4G?

    Thanks.

    • Kallum

      I’ve just noticed 4g on my tram ride home. I had it near the train station but I was on wifi all day while in the city so I’ll have to check tomorrow in other places.
      I think I live a bit too far out, s21 area, to get it there :(

  • Robert Bennett

    I have a 4g mobile live in Manchester with a three 4g network but no 4g on my phone. After a long call to threes non UK call centre i was told no other network in the UK has 4g at present and threes customers would be moved over to 4g by the end of 2014 when their website clearly says 4g is available now in certain areas! Call today dated 1st March 2014

  • Stuart

    4G Three picked up in Totley & Attercliffe areas if Sheffield today

  • Steve

    I was near Rother Valley (near Sheffield city) on Sunday and 4G popped up for about 1hr, I got 25.26 down and 20.01 up.

    • Stuart

      I went there today…no 4G. Wonder what’s wrong? I tested a Pay as you go Sim on three with 4G activated. Got it last week, only 3G now.

  • Alan friendly

    On three in Wimbledon, no 4G despite it saying good 4G coverage indoors and out. 3G all the time, Huawei E5172. Same on O2 , no 4G only 3G the only network I could get a 4G signal on was EE.

  • Stuart

    I can’t seem to get 4G in the same areas now since updating to the latest 16.1 carrier settings. Anyone found the same?

  • John

    Three 4G is live in Peterborough only town centre even though it’s not on they’re coverage map :-) happy days

  • Paul Stephens

    4G went live on Three today in Stevenage town centre and will fully go live during March/April

  • Simon

    Have to say that Three was late to the 4G market but it looks like they were a lot more prepared for a nationwide roll out than most people thought. The speed they are rolling out seems to be pretty amazing and are on course to complete most of the country by end of 2014. Note their latest plan, and for 2014 most of the cities and towns have been brought forward like Belfast and most of Kent. They were all on the 2015 plan originally as late as only a couple of months ago.

  • Zunaer

    Anyone know where 4G is exactly available on Sheffield

  • Stuart

    Yes, Savile Street at side of Tesco Extra, Brightside Lane towards Attercliffe, Snig Hill, parts of a West Bar, Derek Dooley Way, Park Square, bottom of Parkway, Fargate, areas

  • Haydn

    I’ve spoken to 3support on twitter and they say Sunderland will have 4G in 2014 now not 2015.

  • john

    is there anyone that confirm if Cambridge has got three 4G if you check the three map it looks like they have half put it on lol

    • George

      I’ve just now got 4G in north Cambridge

  • Stuart Wright

    Rother Valley Country Park near Sheffield is supposed to be covered according to Three’s coverage map. No 4G today

  • tony

    looks like kingsthorpe,northampton has had 4g turned onyesterday still no where else in the town but hey its a start go any thing from13mb to 30 mb downloads guess they are still tweaking

  • shane

    Leicester Forest East service station on the Me showing 4g

  • shane

    Leicester Forest East on the M1 showing 4g

  • Stuart

    Is anyone else having difficulty in strong 4G areas on Three, on the iphone 5? I have to toggle 4G switch on & off several times to enable connection to 4G. It seems that it defaults to 3G all the time. This is in a strong coverage area with all the latest software installed. Even when restarted it sits in 3G until I do the multiple on off of 4G, then it picks it up.

    • Greg

      Exactly the same problem on iPhone 5 / north London

  • Senlac

    Just bought a 4G MiFi hub from Three in Richmond (London). Their official coverage map shows 4G all over this area – but the MiFi hub they sold me only pick it up sporadically in open areas around here, and then it flips back to 3G seconds later. Is the Three 4G network essentially non-functional?

  • billy_d

    Hi i have used 4g regular in calside paisley only avalb in several streets near by then loss and back to h+ i can download full films on torrent sites within 3/4 min unreal aswell as watching catchuptv at same point,and no buffering …its what interneting should be..shame i dont live in calside ha…by the way this test is when im in my van not a house ..

  • billy_d

    Just wonder if when fully roll out will speeds drasticly drop??

  • Tom H

    Urgh, can’t deal with waiting for another year and a half for Lancaster to catch up. Coverage up here is bad enough as it is.

    • Adi

      Any sign of it yet Tom? I’m in lancaster too but haven’t got a 4g phone yet.

  • Denver Denvers

    4G in Norwich within 3 months, about time i say better than nothing… :)

  • jeremy

    Got 4g signal for the first time in Norwich on the Taverham Road, interesting!

  • http://myleswebdesign.Co.uk Bruce myles

    At gateshead hilton, rarely get 4G and when I do, poor signal, one bar, speed test average about 3mbs download

  • rob b

    4g with three in parts of Swindon

  • Paul

    Three has obviously been testing 4g in Swindon for the last 2 weeks however last week nothing…. Come on already.

  • Gooner07

    WTF???…This website claims, “In 2014, Three has stated it will launch 4G in the following towns and cities before the end of 2014 …”. This list doesn’t mention the Basingstoke area, yet Three’s own website does. WTF???

    • Kevin Thomas

      Hi Yes

      Three are keeping things close to their chest.

      Basingstoke is listed but the company says “We’ll be targeting selected sites in the following towns and cities by the end of 2014”.

      This could mean that one small area or a whole town or city getting 4G.

  • Garry Humphreys

    Three are saying they will have 4G in Bournemouth by end of 2014, I don’t think so as they haven’t even got 3G there at moment

  • Jeff

    My device supports LTE 1800 and 2600. Would I be able to use 4G from Three? Does it need to support both 800MHz and 1800MHz?

    • Haydn

      You will be able to use all of their 4G network at the moment as currently they are only using the 1800mhz spectrum with the 800mhz spectrum to be used later. All that will happen is you will only use the 1800mhz spectrum.

  • Simon

    Im seeing 4G in large parts of Kent now even up to Rochester and Medway areas even though it is not even listed. In fact none of the Kent towns were even in their roll out plans for 2014 or 15 so pleasantly surprised.

    I’ve also noted there is now a marked drop in performance of their 4g in London. Speeds are no better than 3G now. Indoor performance is particularly dreadful where 4G connection with 2 bars is getting me 2mb download speed.

    I didn’t expect it to get this congested this early like its 3G network but looks like its the case. Maybe they have yet to switch on the network fully but its been nearly 6 months now so very strange and disappointing especially after the great results of 30/40mbs speeds in Feb March I was getting.

    • Haydn

      This is probably because for 4G they are currently only using 2×10 of the 1800Mhz frequency where as 3G is 2×15 of 2100Mhz, they have 2×15 of 1800Mhz but the extra 5Mhz is yet to be used I think this could be why.

  • df

    what about middlesbrough??

  • df

    what about middlesbrough???

  • Luke

    Blackpool 42mb Down and 13 UP.. Woooohooooooo!

  • baztec

    Nothing in Aberdeen City centre…..given that at the 3G signal in town is crap no surprises………def thinking of changing to 4EE….Come on get yer finger out 3.

    • Stephen

      Hi Baztec – It’s stange that the city centre doesn’t have it isn’t it? The 3G speeds are very slow around Union Square Union St. However, you can get 4G in Rosemount & Tullos & the speeds are blazing fast. They don’t reach very far though, definitely need more masts switching on, prefably on the 800MHZ frequnency so it travels further.

      • Stephen

        ABERDEEN UPDATE 15/01/15 – A third mast in aberdeen has switched on today, in Dyce. Three confirmed that there was only 1 new mast activated which is a little dissapointing but on the plus side the speed tests do look very impressive, according to the Rootmetrics map. Tests showing speeds of 50/26.

  • Deb

    Picked up 4g coverage on 3 network at The Green, Southwick, Sunderland today. 34.77 dl, 9.04 up.

  • Hamraz

    Some of the 4G transmitter work part time and others are in areas where it just covers only a mile. Three has to do well by putting more transmitters also 800 mhz places in small villages and outer town.
    We need 4G in Dewsbury, Batley, Heckmondwike so go on Three.
    Please do it by END off 2015.
    Thank You THREE.

  • North London Male

    Speeds in North London are dire in Bounds Green area. Down to 0.02 Mbps download on HSDPA (3g). The 4G speed is 3.13 Mbps when i get a one bar signal. Have a PAC code to leave the service is terrible, virtually unusable. 3 customer service know service is rubbish don;t even argue when you ask for the PAC

  • Haydn

    What if maybe the reason Three was the last to launch 4G was because they had actually built part of the infrastructure but waited to launch it, hence the speedy roll out?

  • Simon

    well nearly a year on after first coming to London the initial speed i received which was a superfast 30mbps is now down to a crawl 0.3mbps download and upload with 2 bars. no explaination from three just that i’m in a busy area. My friends EE phone gets an effortless 8mbps dl and 16mbps upload same place same time and hes on their normal 4g. I love three’s unlimited internet package with feel at home in other countries but its no good having all this if its not useable.

  • Tommyt

    Three are trying to convince customers that they are blazing ahead with their rollout. The’re not. They know if we all knew how long it’s going to take for us to get 4g we would go elsewhere. They have over 400 towns on their list to get 4g before the end of 2014. My town is one of them and I’m not holding my breath. I’ve been with Three for many years but withholding information from customers about their rollout progress is the final nail in my contracts coffin.

  • Nick

    You lucky, lucky, lucky, lucky b*****ds!
    Here, just outside Norwich, we get 1.6 mbps at home.
    4G? What’s that?

    • Tommyt

      Well- that’s Three for you !!!!

    • Simon

      well your 1mb 3g is much faster than my 4G here in London!

  • Andy

    I am in 4G area but don’t get it, I get a poor 3G connection..

  • http://connorwright.uk Connor

    I’ve just got 4G and I’m in Lincoln (I don’t think it’s due here though)

  • Tommyt

    So what happened to that list of 480 places on target to get 4G by the end of 2014 ? The list now has 330 places “on target” again, to have 4G by the end of 2015 now !! The other 150 places have not been upgraded and are now expected to be upgraded in 2017 ! So if you are one of those 150 places- expect a very long wait till you get 4G ( me included) . Little pockets of 4G signals around the country are not what most people expected from a 4G rollout. It’ not good and will take years for 4G to have anything like the same coverage that 3G has today. So it’s free they say – well it’s not really. Once more and more customers start to use 4G when they finally get it in their old age, the signal speeds will drop back to compare with a good 3G signal area. Three have not got the capacity required to give all their customers decent 4G speeds, giving rise to the much bragged about ‘free upgrade’ to 4G. They won’t be able to deliver it – so can’t charge for it. After being with Three for many years, I am sick of their false promises and blatant lies. I would rather pay and get a decent service than pretend I was getting 4G free at 3G speeds. I will be gone from Three very soon- too many lies and false promises whilst treating their customers as numbers who can be told anything, in the belief they will believe anything. Three can keep their ‘free’ 4G. I would rather pay for something knowing I’m going to get it.

  • paul

    Three are liars. They’ve changed their 4g position for swindon to 2015. I’ll be cancelling my contract.

  • Matt

    I got 4g in Lincoln the other day only 2 bars so i think they are still working on it :)

    • paul

      I have only found it on Doddington road, how about you Mat?

  • aaron frater

    Does anyone know when 4g is coming to lewes in East Sussex?

  • Henry

    Checked Three website’s Network Coverage today which says Southampton has good 4G coverage. However, when enquiring at the Three shop in Southampton when considering an upgrade, I checked with the guy in the store who said their 4G coverage in Southampton is very poor at the moment. This wouldn’t suprise me, as you cannot even get 3G in some rural areas a short distance from Southampton such as Hamble!

  • Jay

    Three has the worse 4G coverage

  • Chris Precious

    All three customers should all get better 4g coverage now Three are Buying 02 :-)
    02 have a massive 4G coverage so all good …hurry up Three and buy 02 …quick quick :-)

    • tommyt

      O2 have not been investing heavily in 4g. Great network for calls and txts, but I can’t see where O2 have massive 4g coverage !!

      • Haydn Evans

        Whether they do or not, they have valuable low frequency LTE spectrum which will speed up and improve Three’s LTE coverage roll out.

    • andyt

      Who’s told you O2 have massive 4G coverage? They haven’t.

  • tommyt

    Was using 4g in Stirling- Scotland in the city centre today. My phone reverted back to 3g as I drove about 3/4 of a mile outside the city centre. It really showed up the difference between using 3g and 4g. It showed what most modern phones can do if they receive a decent signal.

  • Mal

    Swindon has only 4G in the east side. Why is the rest of town waiting so long.

  • lotfi

    Ive got 4g in london but download speeds of 0.8mbs and 2mbps with uploads 6mbps. On samsung note 3

    • TM876

      May I ask where in London you got those speeds?

      • lotfi

        Canary wharf area outdoor and also in stratford.
        When iam near central london I get 9mb down a d 17mb up. I think they give rich areas better signals Ill try chelsea maybe its 100mb down thete lol

    • tommyt

      Surely 3g is around 5 times better than that ??

  • Peter Hicks

    Went onto the three,s 4 g checker and ended up with a maintenance report for my area , three seems to be guarded about their coverage I can’t seem to get a straight answer from anywhere about 4 g for Poole in Dorset !

    • Dan Tho

      Wait and it will come soon. The coverage checker is based on masts

  • essexie

    after a 10-day disappearance of 4G where i live in south east london. It came back with avengeance. I regularly get 30 download and 10 upload. This is way faster than my bt wifi.

    • The_Spanish_Inquisition

      I have had EE at over 50 Mbps

  • tommyt

    As my posts to Three’s own blog keep getting deleted, I will post here instead. Time and time again in Three’s 4g blog there are complaints from customers who have been sold phones or taken out contracts after being told by Three’s own shop staff that 4g would be in their area by a certain time — and it wasn’t. I refer to their list of areas that they said were on track to have 4g by the end of 2014. This list was still active right up to a few days before the end of the year and Three were selling contracts to people who were being told they would have 4g in their area if the customers area was named on their list. Of course there was no way Three were ever going to get all those areas upgraded. This is blatant mis-selling and is illegal. Customers who have been mis-sold a phone or contract should get in touch with their local trading standards office. They should demand a refund on the basis of being mis-sold a product through lies and false information given at the point of sale. Three need to be brought under control and punished for mis-selling–it’s illegal. It appears not enough people are taking the matter further and just accept being cheated. I myself was to get 4g by the end of 2014 according to their list. Now my area is not even penned in for 2015. Please folks-do not buy a contract from Three based on that list of areas to be upgraded by a certain time. They will tell you anything to get a sale

  • Gaz2015

    4g? I dream of a good 3g signal in hull

  • Bedhead1157

    3 still have a big “4g for all” sticker in the window of one of their Belfast shops, despite the staff not knowing when it will be in Belfast and selling contracts on the back of it.

    • Dan Tho

      They don’t sell 4G contracts! Lol

      • Bedhead1157

        I didn’t say they specifically sold 4g contracts, they sell contracts on the promise of 4g arriving “soon” Although the instore advertising says “4G IT’S HERE” just not o3.their network.

        • Dan Tho

          Oh well do you check their coverage checker? It’s constantly changing each month. I know their signal is rather weak for 4G at the moment as it’s something they plan on doing because they told me in shops.

          • The_Spanish_Inquisition

            Dan – are you a paid Three stooge, or do you get your kicks out of trolling this thread?

          • Dan Tho

            What? What do you mean? I’m with Three and I used to work for them

  • Malcolm Priestley

    West Swindon appears to have 4G this morning after a years wait

  • Dawud Ahmed

    Right guys I’ve been told by a friend that when your on road and there are trees around you, they are blocking your 4g signal is this true?!

    • tommyt

      Hi Dawud if there are trees next to the road on both sides your signal may drop a bar or two depending how close the nearest signal mast is to you. You’re more likely to lose your signal while driving with trees around if you go through a valley. Again- it all depends on how close you are to the mast. In the city you can be surrounded by high office blocks and still be able to get a signal. It’s all down to signal strengh and mast position.

      • Dan Tho

        I’ll correct you with how close it is near a mast and position of it while going through a valley or driving with trees around a valley. If one is close you’ll still lose all service because it would be a black-spot in all honestly. So remember that one! Look at the deserts with signal it’s the same thing. Also 3G is harder to do than 2G so just saying because of data coverage and Three have done a good job already and are improving on it all the timeeee!!!

        • Dan Tho

          In cities they use different sort of masts and the positions it’s plotted. Hence why most networks are always the same in cities than those in rural areas 😉 Mast same or next to each other 😛

        • tommyt

          Ummmmm that’s what I said– you would more than likely lose your signal because you were in a valley duuuuuu lol

  • Dave

    I am with Three and living in Kingsway Gloucester and they have 4g coverage in the area except where I live. I have done a coverage check of my area and noticed that within my area there is no 4g coverage and this is a radius of approx. 1 Km. Anyone know why I am not covered. there is no trees or too many buildings here. could this be because of the train line 400 meters away?

  • tommyt

    At the end of 2014, Three had over 400 areas on their list of places to gain 4g supposedly by the end of that year. It’s now 5 months into 2015 and they still have around 410 places to be upgraded on their list. At this rate, everybody else will have moved on to 5g and Three will still be struggling to get 4g to their customers. They keep blowing their own trumpet regarding silly awards they have gained for themselves. I would rather they just got on with getting 4g up and running for most of their customers.

  • Dng Tattooist Cat

    I was sold a phone and promised(by the typical phone shop adviser(innit bruv)) that my phone came with 4g etc fastest ever etc.. I get no 4g coverage at all phone always crashes out.. I go to three store and they say they cant help “I’ll get it soon” etc.. Well that’s not good enough for forty odd £s a month! Am i within my rights to not pay the bill as I’m not recieving the service i pay for? Poor pitiful actions three… I wont be using them again..

    • tommyt

      If the ‘advisor’ sold you the phone claiming it ‘could’ pick up 4g and was capable of receiving a 4g signal then there is not much you can do. BUT if the advisor sold you the phone telling you that you would be able to receive and use a 4g signal in your area and you can’t, then you may have a case of being mis-sold a product not fit for your requirements.
      If you phone Three and complain to the cancellations dept, don’t accept the excuse that they cannot guarantee a 4g signal to your phone even if you are in a supposed 4g area. Dig your heels in and stick to your guns about being sold a phone under false pretences and information. Tell them if it is not resolved, you will be going to your local trading standards to report the shop for mis-selling. They will try to offer you a £5 reduction in your monthly bill. It’s up to you whether you take it. I would take it but still go to my local trading standards office to report the shop.
      Three are getting away with this every day and it’s time it was stopped

      • Dng Tattooist Cat

        Thank you tommyt i am currently in talks at the moment . they offered a ten pounds discount and seemed to be on my side about this problem(makes a change eh?) i will update after the next phonecall. Thank you again for your advice

        • tommyt

          Hi Dng Tattooist Cat– thanks for your reply and glad I could help you. I hope you get a result from this that you are happy with. If more people would complain to Three about this type of selling which goes on in most of their stores, then they might take action to be more truthfull with their customers. Every phone operator is fighting for sales these days, but with the good value packages that Three offers, they shouldn’t have to resort to these tactics to get a sale. Best of luck anyway.
          Tommyt

  • The_Spanish_Inquisition

    I was sold an “all you can eat” 4G data plan: when it would only pump 0.85Mbps, they told me my phone wasnt 4G; when I showed them the phone using an EE card with 35Mbps throughput, they told me that although they didnt have 4G in Belfast yet, their 3G was just as fast. I pointed out that 0.85 is not faster than 35, they said I was in an area of poor coverage: I was in the Three shop when they told me this to my face

    ONE TO AVOID

  • Simon O’Rourke

    Well my £35 a month contract was up on 3 and I spoke to them about an upgrade to the basic S6, what followed was astonishing. Apparently Three have nearly double their prices to £59 a month for unlimited and for that price they will now restrict my tethering to 4gb so i get a lower grade package. Now i don’t mind paying a very premium price as long as i get a very premium service but where i work in liverpool street london my download speed is about 0.5mbps and upload non existant. Indoor performance even in central london is very poor, and 4g very patchy still. On top of this they are years away from upgrading their 4g network to take advantage of Cat 4 or cat 6 so my new Cat 6 4g samsung s6 would be wasted on three. Vodaphone EE and the others have already rolled out a Cat-6 LTE capable network in London. Yes Three do the feel at home package abroad but its restricted to 3g and no tethering allowed. Vodafone for a £3 daily charge you get same but with 4g access and tethering well worth the £3 while away.

    So in the end it was a no brainer i moved to a top of the range Vodafone contract 25gb allowance i can share, i get premium spotify included worth 9.99 a month and i get fantastic speeds and indoor performance where i live and work. 4g and tethering abroad in more countries. All for £47 a month (CFW) cheaper than 3 and i get the top of the range edge 128gb phone.

    I can see others will start to see this when renewing and move as well. If 3 want to run a cheap and cheerful service then they need to NOT be the most expensive upgrade option in the market with an overloaded poor 4g network and no capacity.

    • Harry

      Good move, Vodafone seem to be expanding very quckily!

  • Chris Essex

    well the coverage map is shite does any one do a indepentahnt map so i wont get shafted when i can change contacts i live in a great indoor outdoor 4g area according to them bullshit and work in a good 3g area for work poor coverage at home no coverage at work so bullshite again

    • Dan Tho

      Why don’t you contact them then? Just saying you surely can’t get No Service because if you do you’d be complaining on the phone to them. I’m sure they’d understand? If it’s just poor signal then its the building or distance from a mast. Use the Wi-Fi at work and Three inTouch app?

      • Chris Essex

        Don’t have WiFi at work which is why I asked about coverage but they lied

        • Dan Tho

          They have a habit of lying I find and they don’t need to. If they didn’t people might actually trust them in these days because they have improved but they still lie….

  • tommyt

    Good news everybody– Three now have 409 towns/ cities in their list to be upgraded to 4g by the end of 2015. That means only one area has been upgraded in the last month. Good going eh !!!! Lol At this rate, it works out it will take Three 34 years to complete its rollout. After buying up all those new frequencies, it seems they have no money left to pay their engineers

    • Harry

      They’re adding new ones. Hence the drop of just one location

      • tommyt

        Thanks for that Harry– lets take 10 years off my estimate lol

        • Harry

          Haha, it seems like they have places on there still that have been upgraded a few months back

  • jc

    4g is in Leicester just not our street seem to of missed us out

    • tommyt

      And the next street- and the next-and the next- and the next lol

      • jc

        There is 4g coverage in Leicester if you look on the checker on 3 website but put in postcode LE52GN and you will see there is no coverage just like how we cant bet BT Infinity on our street the only street in the area that cant get it

  • bart

    Unlimited internet :) coverage :( very poor

    • tommyt

      That’s why Three let you use your phone in so many other countries for the same price as local calls. Because you have to go abroad to get a decent signal lol

  • tommyt

    Says it all about Three’s 4g rollout. The last update regarding what Three are doing in this forum was 29th June. They still have over 400 areas to be upgraded by the end of the year. No chance.

  • A L A N J O N E S

    Anyone know when Three will start rolling out 800Mhz? I currently get 4G outside my house but only 3G inside. I love 4G when I get it as my download is about 45mb/s

    • tommyt

      Three are claiming that they will be launching their 800mhz sometime this Autumn. But typical of Three, they are holding back as to how this frequency is going to be integrated into their network. It is going to be used in selected 4g areas and alongside 3g where poor signal issues exist.
      They are claiming by 2016 their VoLTE will be up and running for all customers. As Three have been saying I am going to get 4g in my area this year for the last two years, I am not going to hold my breath. Three have become adept at twisting words to create false promises that they can’t deliver. I was promised 4g by end of 2014. It didn’t happen. With a couple of weeks to go till the end of 2014, and over 400 sites to be upgraded, they were still selling phones telling customers they would have 4g by the end of that year. Shocking and illegal selling tactics indeed.
      Now we are coming up to the end of August 2015 and they still have that list of over 400 sites to be upgrade. I am not holding out hope of getting 4g this year either. They are so false in their promises.
      As has previousley been mentioned, Three should sort out their 4g rollout first before blowing yet another self back slapping fanfare of trumpets announcing the rollout of VoLTE to all customers by 2016. Do they mean – by the start of 2016 ? Or more likely they mean the END of 2016.
      So Alan, I think you are going to be very well aquainted with the outside area of your house, as this is where you are likely to be standing for the next year in the vain hope of getting 4g inside rather than out lol.

  • David Sheddan

    I have to go against the grain and say Three is utterly superb in Glasgow – 4G over most of the city, and rapid speeds- can’t say a word against them… one very happy customer

    • tommyt

      Hi David- I travel to Glasgow city centre on a regular basis. Yes- there is a 4g signal to be had , but I find it very patchy around Buchanan Street/ Argyle Street areas. Around the Merchant City area can be hit or miss too I find. Most times I enter a shop or bar my phone reverts to 3g. It’s not quite 100% coverage yet in the city centre- but the beer tastes nice lol.

  • Chris Simmons

    Not to get everybody in Belfast hopes up, but i had 4G today for an hour on Three and then it went again. Signs are looking up, maybe for end of year. :)

  • paddymc

    4G signal flashed up today very briefly on the train around Adelaide

    • tommyt

      Pity you’ve got to go to Australia to get a signal lol lol

      • Dan Tho

        Pit Three don’t even look at other networks coverage I’d say. Since all others are terrible here but Three are amazing here. Lol!!!

  • Clocks

    4G Has disappeared from Manchester, we had it for approx 1 year, but now its not been showing on phone since 3 days.

  • Malcolm

    Does anyone else’s threes 4G signal interfere with CNBC on sky?

    It may be that they are using 1800mhz for 4G, the inter carrier frequency for that channel is around 1800mHz.

    Or is it a harmonic of 800mHz?

  • Patrick van der Velden

    I am in Belfast and 4G opens up regularly around the city centre. However, when that happens my internet speed drops to such a slow speed I can’t even look for a speed test on the Play Store. Nothing at all loads anymore, the average cat picture takes minutes.

    I am assuming it’s because it’s still in a test phase but maybe I need to adjust settings on my phone or something?

  • Bedhead1157

    4G variable in city centre, very slow at times, non existent 4g in Sydenham and very poor indoor 3G. Oddly 4G and VoLTE HD voice available in Holywood.

  • tommyt

    I recently checked coverage in the Alloa area on three’s map. Hey ! They are claiming they have ‘super pumped ‘ the signal in Alloa. We have been promised 4g for the last two years and it looks like it’s going well into 2016 before it happens now. False promises every time.
    Super Pumped ??? This must be Three’s way of telling us we’re not getting 4g for a while yet, and are trying to keep us sweet until 4g arrives. As for being ‘Super Pumped’, I have not noticed any difference whatsoever to my signal. The town centre is still weak with no indoor coverage, and new housing schemes and a school to the south west of the town are total black spots. Three are failing this area.

    • Scottie

      Hi Tommy what handset do you have, you will only get Super pumped 4G calling if you have a certain handset with 3. As the months pass more handsets are being added but currently it is only Galaxy S5,S6,S6+ and LG G4, the iPhone will accept the new frequency by the end of the year. Ill try and find the link which will explain much more for you.

      • tommyt

        Hi Scottie- thanks for the reply. I have the iPhone6. But the model I bought direct from the Apple store sim free is supposed to be able to handle 800 mhz ??. I am more annoyed that Three keep coming up with excellant signal for the town centre in their coverage chart when in fact it’s very poor. Even in their blog, they answered my question about a time scale for 4g in the town by saying we have 4g just now in parts of the town. Yet in their coverage checker it states that there is no 4g yet in Alloa. It’s going to be next year (if ever) that we get 4g. I just wish they would be up front and honest about their timescale, and stop all these false promises.

        • Scottie

          If they have super pumped your area your iPhone will get a carrier update between now and the end of the year and you will then be able to use 800mhz, 3 aren’t allowing anymore handset on 800 until the crease have been ironed out, BUT you will get it in the next few months I assure you!

          • tommyt

            Thanks again Scottie for that info. So xmas might come early after all. Thanks for your help. Best.regards- tommyt

          • Harry

            Did it arrive?

          • Gabriel

            No. Spoke to Three (in Mumbai) today. Seemingly there’ll be 3 new 4G masts (on 800Mhz) near Alloa sometime in Oct/Nov 2016. If anyone gets 4G in Alloa now it’ll be from Stirling.

          • tommyt

            Hi Gabriel- if you pick up 4g in Alloa it will be more likely coming across the Forth from Falkirk. I find 4g in Stirling dies by the time you get out to the BMW and B&Q areas. Even a small place like Culross a few miles up the Forth from Alloa has 3 bars of 4g inside the Red Lion pub ( lovely lunch lol ) Don’t hold your breath for 4g this year in Alloa, it’s been promised by the end of last year, and the previous one and—. The council usually publishes a rollout plan of proposed masts for Clackmannanshire every year. So far the 2016 one has not been published– due to cut backs no doubt. We are more likely to see a Bee G than 4g in the area this year

          • tommy

            They said it did- but found out as long as you are in a 3g enabled area it will never kick in- no matter how weak your 3g is. Three said it is used in areas that have no 3g or 4g !!! So what’s the point of telling you that it is in your 3g area. It’s another con by Three to make you think they are improving services. Most people will never use this 800 mhz frequency. Now they have announced in their coverage checker that part of my town now has 4g Volte— there is no 4g in the town, not one bit. The masters of con and lies at their best. Has anybody noticed that if you tap your postcode into their coverage checker several times, it comes up that work is scheduled in a few days in the area to improve the signal. Then if you check back after that date, it says that a problem in the area has been resolved. Utter crap and lies to make you think they are working to improve your area.

        • Giggalo j

          Tommy,,hi I’m threw in near Hamilton ,place called Blantyre. And the 4G on my htc one mini is staggering. Just do a check today and got 44 Mbps, then done one there and it says 43mbps. And I’m on a pay as u go system.. Im sure it’ll be there Alloa way shorltly. My big mate gets ok speeds on his Galaxy s4 mini i sneaked him into glenochil…

          • tommyt

            Hi Giggalo-lol I’m not gonna ask where you hid the phone to get it to yer mate in Glenochil. As long as he got it that’s all that matters. I’ve paid a visit to Glenochil a couple of times but 4g wasn’t around then !! Happy days should come to Alloa sooner or later. You seem to be doing ok in Blanty with your speeds though. Tell your big mate he will be out before 4G comes to Alloa- thats for sure– and tell im to keep the phone on silent lol. Cheers to everybody in Blanty

        • Dan Tho

          Exactly here. But the other way round. It says no 4G where I actually live but it is around me. I get it indoors though. Infact all over my house and they can’t answer why I have got it. They’re so unreal it’s slightly worrying. Also in a built up area on the outskirts it says 4G indoor and outdoor. Don’t even get it but it has often come on and off but mine is much solid. Lol. Look at CO12 4TH online and I can gladly show you my iPhone is showing 4G but their coverage hasn’t got it lol…

          • Tommyt

            Hi Dan–Three are toiling with their rollout just now, and using any method to try and convince customers they are on track and are at the forefront of new technology. Claiming areas (including mine) now have 4g Volte, when my area doesn’t have 4g. As in your case, you have 4g but according to their coverage chart you should’t !! The best one is after you have checked your area several times on their coverage chart, it suddenly tells you that your area has been superpumped to use the 800 mhz frequency that should banish signal blackspots and improve indoor signal. But if your area has 3g you will never ever have 800mhz kicking in-even if your compatable phone shows ‘no signal’. Then another nugget from Three is after checking a code over a few days, they say work is scheduled on that mast to improve your signal—b–sh-t Their next barrowload of dung coming our way, is that they are going to freeze their prices —- nope!! They may well not introduce a price rise on your plan during it’s term, but they are increasing prices on calls and txts made outwith your limit. Con merchants and full of false promises and spin. Right– now that I’ve got all that off my chest, I’m heading out for a beer or two. But I will have to walk to the pub as I can’t get a signal to phone a taxi lol –Cheers !!

          • Dan Tho

            Lol!! I know they’re just pain in the ass. I’ve leaving them for this awful customer service. Not fing looking after. All the same bullsht again! Faulty mast. Right so almost every mast must have a problem?! I don’t believe anything they say no more. For the coverage is just so ropey. It never works properly or enough to use e-mail on my phone on and off. LOL my EE 2G worked here faster than that LOL I’d rather have coverage and a signal than put up with Three’s 3G that is rotten like their company is. Don’t think as well I won’t be telling them about this because I will and it’s good they need to know when I ring up the Indian call centre which again is meaningless. I’ll ask for the manager anyway. Promise. Enjoy your pint and oh to get a signal. Sit on one of their masts. 😉 Remember that joke in the early days. Doubt that will help now lol. They’re a train wreck. It’s also so embarrassing when others get a better signal than on Three. If you notice in a way. So a 3G/4G network is a train wreck compared to others. Lovely! Lol anyway go have ur pint and call outside where a spot you have excellent coverage and move and get no service. I’m dead. Bye for now !!!

          • tommyt

            Thanks for the reply Dan- made my day lol. Tried to get a taxi home by putting my phone on loudspeaker outside the pub- balancing my beer on my head while standing with my phone arm outstreched and standing on one leg to try and emulate an ariel. Didn’t work lol so stayed a bit longer at the pub and ended up sounding like their call centre staff lol. At least all this entertainment Three provides is free !! Bye bye- take care when standing on one leg.

          • Dan Tho

            Sooner the better they buy O2. So people of O2 can see the Three scum. :-) because their “type” of 3G and 4G was and is a fail. Rotten, rotted. You made me laugh about that because that’s typical of Three anyway.

  • Shaj Guja

    Three 4g is slower than there 3g. I havent got 4g volte yet even though i have a samsung galaxy s5 with the latest software installed.

    • Tommyt

      Hi Shaj– have you checked your postcode in the Three coverage checker. If your area has been upgraded to VoLTE it should say in the coverage checker that your area has been ‘super pumped’. If it doesn’t say this then you will not receive this signal. Have you received the carrier update for your phone to allow you to receive the signal ? This is a separate update to your normal phone update and is put out by the carrier. My town centre was recently upgraded and ‘super pumped’ as Three call it. But a freind of mine who has the Samsung S6 with the carrier upgrade has not seen a single bit of improvement in his signal. But (and I could be wrong here) if VoLTE only works on a 4g network, the area you are in would have to be upgraded to receive 4g as well. My town hasn’t got 4g yet so this would explain why my freind has not noticed any improvement in his signal. If anybody else out there can answer if VoLTE is only broadcast over a 4g signal rather than both 3g and 4g, it would help other people understand their signal issues.

      • Shaj Guja

        I have checked and it says that my area has 4g super voice but i havent recieved an update and i have good 4g coverage aswell as 3g

        • Tommyt

          Hi Shaj- thanks for the reply. I would contact Three about this. They may be able to send out a carrier update to your number. Good luck- their call centres can be challenging lol

  • stevedover

    I purchased a 4G capable phone in 2013 to take advantage of the 4G services promised by the three network in Dover, Kent. It’s December 2015 I own another NEW phone by contract and STILL cannot get 4G where I live in Dover. THE ONLY NETWORK IN DOVER that does not have 4G services in my area according to network map. I really chose badly to stay with three and feel completely let down. Just for information purposes I use a Sony Xperia Z3 on the latest version of Android Lollypop.

    • Matt

      The same happened with me, they advertised 4G coming soon, so I ordered a Samsung Galaxy S4 with them. Last year I upgraded to the S6 Edge, still no 4G as promised. August last year they announced the new 800Mhz band for better 4G coverage. My phone is able to support this but their signal is too weak that it connects to 3G instead as it’s stronger! EE, O2 and Vodaphone all have 4G in the area (also in Kent). I cannot wait to leave Three.

  • Mark

    2015 now almost over and done with and still no 4G here in East Sussex (between Brighton and Eastbourne). My router detected 4G for about an hour last week and again at the weekend but that reverted to 3G again. I just wish Three could give some more detailed information on when upgrades are due – they must know when they have the work scheduled for each mast.

    • GSUSHC

      I think you must live in a dead 4g zone, I live in Hove and I get 4g, although EE is stronger.

  • Michael Wright

    I thought I’d put my thought across. I’ve just switched from o2 to three even though I keep hearing that three is the slowest 4g.Well after further testing my speeds are very fast indeed. 60mbit/sec it not unusual. Much quicker than most.

    • Matt

      I reached 88mbps in Sevenoaks, Kent area. But the service is very inconsistent and patchy. No 4G in my area (West Malling, Kent) even though it’s completely covered by 4G Super Voice according to their coverage map.

  • Chloe

    I live now in London (Croydon) Got unlimited data, and my connect is very slow !! I never got this problem before.. what wrong with this?

  • Chloe

    My internet switch frm 4g to 3g :/

  • Tommyt

    I waited till today to prove that what Three tell you in their coverage chart is a load of lies and bull. I’ve said before that if you tap the same postcodes into their coverage checker over several days, a message will appear saying that essential work to improve the signal in the area will be taking place in the next few days (usually shows a date). This is to make you think they are finally going to improve reception in your area to stop you complaining. Well- essential work to improve my signal was supposed to have been carried out today. I can see the mast from my home and not a soul has been near it all day. I know some problems can be sorted remotely, but to improve the signal from a mast requires boots on the ground at the mast. Guess what ? The signal has not improved in the town centre and lo and behold Three now have a message on their coverage chart to say improvement work has been carried out today and say sorry if we could not use all their services while work was being carried out. Total lies and yet another example of how Three just con their customers over and over again. If anybody from Three reads this, I am talking about FK10 1JL and the surrounding town centre area. The town has been promised 4g for over two years now — more lies and false promises. Three ? Don’t go near them.

  • tommyt

    Further to my ladt post below– Now Three are telling me on their coverage chart that my post code has been upgraded to 4g ‘Super Voice’. after saying work was going to be done on the area mast to improve my signal and service. Lies lies lies- we don’t have 4g in the town so !!!???!!! Honestly- Three must take their customers as mugs. First they keep saying a mast is going to be upgraded, then tell you they have improved the signal and service without doing a thing to any mast in the area. Don’t believe a single word they say or rely on their coverage chart. It’s all a con to make you think you are getting improvements– you’re not.

    • Harry

      How’s it all going Tom?

      • Tommyt

        Hi Harry It’s not improved any. When I check my coverage chart now and tap in that I have an iPhone6, it is now telling me that I have ‘good’ 4G Super Voice coverage in my town now. But it also tells me that I will soon be enjoying this new service. So they are saying that I have good coverage with Super Voice now, but are telling me ‘soon’ I will be able to enjoy it. So how long is soon going to be ? Is it switched on ? I have tested the signal in my town centre where I can achieve a ‘ no service’ reading on my phone. The Super Voice signal did not kick in on any occasion where I was left with no 3G. It is all a big mess and I feel we are being fed false information to quell any complaints made about this areas signal.

        • Harry

          Have you not left them yet?

          • Harry

            Also, apparently they’re doing maintenance on the 12th?

          • tommyt

            Lets hope we might get 4G or at least switch on the Super Voice they claim to have started in the area

          • Harry

            Are you gonna get a few PAYG SIMs to test each network?
            I’ll keep a look out for upgrades in the area!

          • tommyt

            Hi Harry – if they were to get this Super Voice up and running I would consider staying with Three. I know EE gives a slightly better but patchy signal in the town, but they are not cheap compared to some of the newer networks. O2 is good for calls and txt but not internet. I will see what happens after the 12th.

          • Harry

            Okay cool, let me know how it goes!

          • tommyt

            Hi Harry -my monthly roll on finishes at the end of this month. Still to decide what network to go to

  • tommyt

    Sorry to keep banging on like this, but I just want to make people aware of how Three are conning people. I have a 4g Super Voice compatable phone and tested their claims that if my 3g signal fails then their 800mhz ‘Super Voice’ signal will cut in. I had 4g enabled on my IPhone6 and managed to get a ‘no service’ indication on my phone in FK10 1JL. Did their super voice service cut in to make my indoor black spot area usable again ? — no. Three says that as long as your area is being serviced by a 3g signal – however weak. The 4g Super Voice 800 mhz service will not cut in !!!!! So why do they say in their coverage checker that ‘Super Voice’ is in the area when it will never be used. What’s the point of having it in an area that has 3g and will never cut in ? More lies and spin. The more you complain about an area, the more lies they tell you that your area has been upgraded. They told me that even if it did cut in, it may be a limited signal indoors as the type of ‘Super Voice’ they have upgraded my area to is mainly for outside use !!!!????. So black spots that they say ‘suck’ are going to keep sucking for a long time. Blatant lies and a huge con of their customers to make them think they are fighting to get them a decent service– Bull

    • Harry

      You shouldn’t expect indoor considering the post code provided is suggesting that it is outdoor only.
      Have you had the update from Three for the phone to enable VoLTE?

      • tommyt

        Hi Harry- yes I got the update. Since then the post code according to their coverage checker is now being serviced by 4G Super-Voice which is supposed to kick indoor blackspots ass ( their words not mine lol) When on the phone to their call centre to cancel a contract due to them taking away a plan I had been on for years, and nearly doubling the price, they told me as the area does not have 4G yet, their 4G Super-Voice will not work. I questioned why Three introduced 4G Super-Voice into a non 4G serviced area. He said it ‘may’ mean that 4G will be in the area soon !!! So until this happens I will have to sit in the pub with no signal while those next to me on EE can call,txt and surf the net. Even more galling is the fact that Three share the mast that serves the town with EE !! I even tried standing outside with a no service indication on my phone in the forlorn hope that something might happen- it didn’t. Thanks for the reply though Harry, Three have promised this area 4G for over two years now. That is why I am closing some of my contracts with them.

        • Harry

          Not the first case of promised 4G by them!!
          The super voice is on a different frequency (800MHz) to normal 4G (1800). Normal is accessible by every Three user, whereas the super voice is limited to VoLTE compatible phones, such as most new Samsungs, iPhones etc. When an area appears to not have 4G, but super voice, you will be able to use data just like normal as using the other frequency (I hope this makes sense haha). They have to have the update in order to work, but in your case, even with the update, I understand the frustration!! I wish you luck with your new provider!

          • tommyt

            Thanks for the feedback Harry. Frustration got the better of me in the end. As I type I am just in from a beer filled session in FK10 1JL ( now everybody knows where I drink lol ). Tried sending a txt from my iPhone6 with the latest updates. Phone tried to send the txt then the blue progress bar stopped before completion. The person I sent the txt to arrived 1/2 an hour later and said my txt had arrived 5 mins ago !! I just cannot put up with a service like this. And they have the nerve to increase prices of their plans for long term customers– no thanks Three – I’m gone. Cheers Harry

          • Harry

            You mention the price increase, regardless of location and what service one receives, I think it’s bad they go up! I think Vodafone are the only ones not doing such a thing. Is your contract nearly up?

          • Tommyt

            Hi Harry – My wife and I were on monthly rolling contracts. We had been on several 12 and 18 month contracts over the years, but when our contracts ended they offered us discounts for poor signal and service to stop us leaving. It is these older out ‘out of contract’ rolling plans that Three are taking away from their customers. They have a set number of plans now and want to move all their customers to them. Of course, the plans that are comparable to our discounted plans cost more than double what we were paying. They said we were only using a few GB’s of data per month so didn’t need unlimited internet. Why penalise us if we are not sapping data from their system. They have also stopped the free 3 to 3 calls which were included with most of their plans. So now, all calls use up your allocated minutes. Their call centre said they have to ‘buy data in’ and people like me who are not using a lot of data while on a unlimited plan are costing them money !!??!!
            Three are needing money to speed up their 4g rollout which is trailing other networks. What better way to raise funds — just double your long term loyal customers plans, take away any benefits they were given and if they are not happy they can leave with 30 days notice and no penalty.
            Why didn’t they offer to move us to these new plans with a reduction in price for long term customers. I was offered £2 off the price of my new contract for being a long term customer. You can imagine where I wanted them to shove it lol. It was a like it or lump it attitude that made my mind up to give up on them. I am sure many more have left the network because of this. There are a lot of good deals popping up these days on other networks providing a better signal in my area. If this is their new business direction, then I wish them well. I will be going in another direction to another network.

          • Harry

            Hi Tommy (Tom?), which network are you off to now?
            Hard to believe how far downhill Three have gone, was genuinely considering them but in the last few months I have heard so many negative things!!
            The unlimited data things they’re on about is ridiculous! I bet your usage would be far higher if you had the 4G where stated on the map!! Yes I agree, their rollout appears to be very slow at the moment – I wonder if the Three/O2 merge will still happen?!

          • tommyt

            Hi Harry I am going to look at various other networks. O2 is no good for internet in this area and their coverage chart clearly warns of this. Giff Gaff, BT and EE all provide a decent service but there is no 4G in my area from any provider. I hung on to Three as time and time again they stated I would be getting 4G pretty soon. They have had their chance and blew it. It’s not to say Three is not suitable for yourself. If you are getting 4G from Three in your area or at least a good 3G signal then you may be happy with their service. My gripe with them related to them doubling my monthly plan price, taking away my plan given by them and offering me a reduced data plan with less minutes but asking for more money to continue with them. Best of luck in your quest for a decent service harry. I am going to be asking friends and relatives, along with people in the local bars and shops as to who they are with. It’s a good excuse to visit some bars lol.

          • Harry

            Hi Tom

          • Harry

            Hi!
            I suggest maybe getting a pay as you go sim for each of the networks! Can’t go wrong in my opinion, you can test coverage etc whilst they’re only £1! (plus top up).
            Strange you say O2 is bad but Giff Gaff is good when Giff Gaff runs on the O2 network! Vodafone have launched a new deal/programme which may be useful, look for 30 day guarantee. I’m lucky as my area is surrounded by 4G now, just down to value for money!
            Enjoy the bars!!

          • Harry

            Sorry for the late reply, it said comments needed to be approved…

    • Jim

      Might be because you live in Scotland :)

      • lol

        ???????????? Hoots Mon whit dae ye mean lol

      • tommyt

        Bet it took an absolute age to think up a reply like that lol lol. Pog mo thoin

  • Tommyt

    After Three increasing their price plans and reducing customers data allowance, they seem to be on a roll of ripping customers off. Now they have announced by txt that they are increasing the price of sending a photo from 17.4 pence to 40. It would appear to me that Three are having mega problems with their supply of data to customers. They just do not have enough data capacity to give a decent service to all of their customers as their roll out of 4G grinds to a snails pace. Cutting customers data plans and charging more for it, tells me that Three are hoping customers will use less data after having their price plans changed which would free up extra capacity for the network. Their answer to any complaints about lack of signal or service, is to tell customers to use their wi-fi along with the Three In Touch app. So to save 40 pence either use iMessage on an iPhone or use one of the many free messaging apps like WhatsApp. Three just can’t help shooting themselves in both feet these days.

  • Tommyt

    Well- today after Three sending me a txt telling me that work was going to be going on to the mast serving my area of Alloa, I have to ask what was done to improve my signal or service ?? I could see the guy in an orange vest up the mast from my location, but c’mon Three, what was changed ???? Sure I am still getting my normal 5 bars at home but the signal in Alloa town centre is still shocking. So what ‘s improved ?? Very little town centre coverage and no improvement elsewhere. So Three — can you tell me what the guy up the mast actually done ??

    • Harry

      Where is the mast location in reference to the town? Do you have a picture of it?

      • tommyt

        Hi Harry the mast is to the east of the town behind Alloa Athletic football ground. Sorry I have no photos. It is used by EE too. During the day my speeds have dropped to 0.19 Mbps (today) and varied between 0.25 and 0.34 Mbps. Up to around 8-30 am I can achieve 18 to 20 Mbps !!! So you can see why I am so frustrated at the drop to an usable signal for internet during the day. I called Three and they put me through the usual check of settings, re boot the phone, reset the carrier settings etc etc. I just went along with it as they are only doing their job. He checked the area and agreed that the signal I am receiving is not good enough. He has logged my complaint which is getting passed on to the relevant department and agreed with me that something has gone wrong big time with the mast and it needs more capacity. How long this will take to resolve is anybodys guess. I am paying for a service which I am not receiving. But I have noticed in various other forums that across the UK the Three signal speeds have dropped, but still showing 4 or 5 bars of signal. Three are struggling with their data and don’t seem to have enough to go around. I am sure they are going to be working again on the mast this week (tomorrow ? ) so I hope the guy up the mast remembers to tighten up whatever he left slack the last time lol

        • Harry

          Hopefully that has started the fix of the problem! According to Three’s coverage checker, it seems unlikely that the 4G is coming from the mast you mention since it would be doing 1800MHz too, which it isn’t and the 800 MHz for super voice is coming from a way off. Is it definitely a 4G as far as you know?

          • Tommyt

            Hi Harry- the notice for the planned work which was due on the mast today was taken down over the week-end. So it seems Alloa will be left with these unusable speeds during the day. On their coverage checker it says 4G is not available in this area yet. But they are saying this area now has the 4G ‘Super Voice’ service on 800mhz. When I tap in iPhone6 in the 4G page it tells me that I should have good 4G Super Voice coverage with my phone and ‘soon’ I will be banishing indoor blackspots. I have had ‘no service’ showing on my phone many times in the town and their 4G Super Voicehas never kicked in. The word ‘soon’ makes me think it is not activated from the mast yet. Just don’t know what is going on around here. But I do know the signal speeds are dropping to an all time low recently. I am keeping an eye on the Vodaphone coverage chart as they are saying on it that this area should have 4G in around 3 months. They have several masts located arond Alloa where Three are using that single mast at the football stadium.

          • Harry

            Yep it is ridiculous!
            Even in the cities the speeds are low now – not looking good!!
            Seems like Vodafone won’t be providing indoor for north east of the town but definitely looks good!

          • Tommyt

            Hi Harry if you search for the local councils website called ‘Clacksweb’ and tap into their search facility ‘mobile phone masts’. It will open a couple of pages which list the ‘roll out plans’ submitted by the phone companies to the council for planning permission of masts. They have not produced one for this year but click on the 2014-15 plan and it opens up a map of the area in question. You will see that Vodaphone have proposed a few masts for the area (blue circles) and one of them covers the north west area. If these masts are approved I would be surrounded by glorious 4G 24 hours a day- heaven lol.

          • Harry

            Tommy!
            The following address may be gretting a 15m monopole: Windsor Gardens And Tullibody Road, Alloa.
            Meeting on Thursday for it!
            You may be in luck (not sure on the network). However, there’s a shortage of stuff required for masts hence the delays. Just have to wait and see I think. Some sites have a had permission for over a year without action

          • tommyt

            Thanks for the info Harry. Windsor gardens is just off Tullibody Road opposite the entrance to Inglewood House. Tullibody Road going back towards the town of Alloa has been a bad reception area for years. I was hoping for improvement around the town centre, but lets hope it may be the start of improvements in the area- no matter who is doing it lol. Thanks again Harry

          • Harry

            Well Vodafone seem to be finished upgrading the area for now. They seem to have reasonable coverage, but not as much as one would like! No updates on that meeting yet!!

  • tommyt

    Three were supposed to be working on my local mast in Alloa today to ‘improve my network experience’. Nothing has improved as I am still getting speeds of 0.18 to 0.35 Mbps between 08-30 and 21-30. It is a shocking state of affairs as I have a logged complaint running with Three who said they were going to investigate the problem many weeks ago. Several visits to the mast were supposed to have been carried out with no improvement to the service. And it seems it is just not Alloa that is suffering this recent drop in data. Reading other forums makes it clear that this is a UK wide problem in recent weeks. So what is going on with the Three network just now ? They are going to lose a lot of customers if this continues- that ‘s for sure. I am still convinced that if you hit the complaint button in their coverage checker chart several times for a certain area over a few weeks, it will show a message telling you that work is to be carried out to improve the service in that area. B–ls–t by the bucket load.

  • Tommyt

    An all time record low signal in Alloa today (Sunday 19th june) A download speed of 0.10 Mbps. A totally unusable signal which Three have been aware of for weeks now. If anybody from three disputes my claims, iI have screenshots from my readings which I would be more than happy to send them. They have worked on the mast several times over the last few weeks ( according to their not so accurate coverage map) to ‘improve my network experience’. It is crazy as I can get speeds of 18-20 Mbps around breakfast time, then it goes downhill after that for the rest of the day. Their catchphrase should read — ‘when stuff sucks- just leave them sucking’.

    • Harry

      Are you going to leave them?

      • tommyt

        Hi Harry – the speeds have improved since their last vist to the mast (or fixed remotely). I am getting between 3 and 10 Mbps during the day now. A big improvement on the unusable signal I was getting for the last few months. They must have allocated more data to the mast. I carried my monthly rollover on so I wilł be staying put to see if the better signal continues. EE is no better and use the same mast, O2 is useless for internet despite having masts around the town. O2 actually say on their coverage chart that the Alloa area is not good for internet. I am still following Vodaphones upgrades. They said that this area was going to be upgraded to 4G within the next 3 months- that was around 6 weeks ago, but they seem to have withdrawn that info from their web site !! The town centre is still very poorly served by all the operators and I have heard nothing of the mast being proposed out at the Inglewood House area along the Tullibody Road. I am sticking with the devil I know for now Harry. They also gave me 3 months half price discount off my bill to compensate for the poor service. At least they are trying lol.

        • Harry

          That’s great news. 10mbps is perfect for most tasks so it sounds like you’re in luck. Also nice knowing there are two masts planned!

  • Colin Gould

    no mobile signal at all for over a week now not at all in the ws8 area come on three be honest with us what’s the problem

  • AngelitoGuillermo

    Hi. Im thinking of leaving my current network (BT Mobile) as they have failed to give me a good offer /deal to retain me. I can see Three (UK) has good deals. But are their 4G network now much improved than before? Do they actually use some of EE’s masts? (BT Mobile own EE). More frequency and bands compatibility? PLEASE advice. Thanks.

    • Harry

      Speeds from Three seem to be struggling recently. EE have the best speeds and coverage, although indoor coverage often loses out to Vodafone. EE coverage won’t be overly different, depending on your plan. You could get a SIM for each device to test coverage where you need it. Vodafone have started to offer a 30 day contract where you can leave if you’re not happy after this period. Basically 30 days to test the network with the option to carry it on

      • AngelitoGuillermo

        I’m aware of Voda’s offer but i’m not convinced their network is affordable and signal as good as EE’s. If BT Mobile owns EE and uses most if not all of EE’s masts is it practical to stay with BT Mobile for now? EE’s SIM-only plans seems better than BT Mobile right now though.

  • breeze 147

    can anyone tell me when brecon powys is getting 4g?